Updated Dec-2021 Test Engine to Practice PEGAPCBA84V1 Dumps & Practice Exam
Dumps Collection PEGAPCBA84V1 Test Engine Dumps Training With 50 Questions
Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
NEW QUESTION 17
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?
- A. Configure a validate condition for the total cost field.
- B. Configure a when condition for the total cost field.
- C. Configure a field group list for all the room types.
- D. Configure a calculation for the total cost held.
Answer: C
Explanation:
https://collaborate.pega.com/question/test-process-flow
NEW QUESTION 18
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Define a function for the cost center column to total the case IDs.
- B. Summarize the regional cost centers by count.
- C. Create a filter for each cost center and count the case IDs.
- D. Summarize the case ID column by count.
Answer: D
NEW QUESTION 19
A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A. Add a new theme text entry to the application theme.
- B. Run a case type that uses the component and change the font on the view.
- C. Upload a new application theme.
- D. Update the existing Default theme text entry.
Answer: C
NEW QUESTION 20
Which configuration informs a user by email when an assignment is added to the user's worklist?
- A. Add a Send Email step to the process after the assignment to notify the assigned user.
- B. Add a Send Notification step to the process after the assignment to notify the assigned user.
- C. Configure a service level to send a notification to the assigned user.
- D. Configure the case type to send assignment notifications to assigned users.
Answer: D
NEW QUESTION 21
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?
- A. The user is notified that the maximum urgency value has been reached.
- B. Urgency value continues to increment as configured.
- C. Urgency value remains at 100, but other service level processing continues.
- D. Service level processing is halted until the assignment is completed.
Answer: C
NEW QUESTION 22
Select the use case that requires an integration by using robotic process automation (RPA).
- A. An online ordering application submits credit card information to a payment processor through a web service.
- B. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- C. A drug trial management application submits trial data to a protected system through a secure connection.
- D. A service management application lists paint options sourced from a Pega Platform data object.
Answer: A
NEW QUESTION 23
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- C. New customer obtains troubleshooting assistance by using a call center is a journey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: C,D,E
NEW QUESTION 24
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
- A. Manager Approves Request
- B. Approve Employee Request
- C. Review Request
- D. Request Approval
Answer: C
NEW QUESTION 25
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add a case wide action to the case workflow.
- B. Add an alternate stage to the case life cycle.
- C. Configure the Cancel button on the user views to resolve the case.
- D. Add a stage-only action to each stage in the case workflow.
Answer: A
NEW QUESTION 26
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment to a work list.
- B. Route the assignment to a work queue.
- C. Route the assignment to the admin user ID.
- D. Route the assignment separately to all members.
Answer: A
NEW QUESTION 27
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option A
- B. Option B
- C. Option C
- D. Option D
Answer: C
NEW QUESTION 28
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
- A. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.
- B. Add a Send Email step to the case life cycle after the Approval step.
- C. Configure a Collect Information step with read-only information, and then route the step to the customer.
- D. Enable email notifications on the case type.
Answer: D
NEW QUESTION 29
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The stage
- B. The step
- C. The case type
- D. The process
Answer: D
NEW QUESTION 30
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process add a custom condition to test the card type.
- B. In the Employment Information process add a card type true/false field to a user view.
- C. In the Employment Information process add an Approve/Reject step to test the card type.
- D. In the Employment Information process validate card type for continued processing.
Answer: B
NEW QUESTION 31
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Configure the case type to create temporary cases.
- C. Configure the stage to resolve the case.
- D. Add a decision shape to the process.
Answer: A,D
NEW QUESTION 32
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure the request type as a weighted condition.
- B. Configure the apartment address as a basic condition.
- C. Configure a time period for the request date as a weighted condition.
- D. Configure the tenant name as a basic condition.
- E. Configure the apartment address as a weighted condition.
Answer: A,D,E
NEW QUESTION 33
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Owner
- B. Customer
- C. Interested individual
- D. Work queue
Answer: D
NEW QUESTION 34
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Integer
- B. Decimal
- C. Currency
- D. Picklist
Answer: C
NEW QUESTION 35
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view where the customer can enter their order number
- B. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- C. A view that updates with order status and delivery date details when the customer enters the order number
- D. A view that presents the order status and delivery date details
Answer: C
NEW QUESTION 36
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make both loan request and credit check top cases.
- B. Make credit card request a child case of credit check.
- C. Make credit check a spin-off case of credit card request.
- D. Make credit check a child case of credit card request.
Answer: D
NEW QUESTION 37
......
Pegasystems PEGAPCBA84V1 Dumps Cover Real Exam Questions: https://www.actualtestsquiz.com/PEGAPCBA84V1-test-torrent.html
