PEGAPCBA84V1 Exam Dumps - PDF Questions and Testing Engine
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Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
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NEW QUESTION 16
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
- A. Add a stage with a start condition to the case workflow.
- B. Add an optional action to the case workflow.
- C. Add an assignment to the case life cycle.
- D. Add an alternate stage to the case life cycle.
Answer: A
NEW QUESTION 17
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add a condition to skip the Item Return stage when a return is not necessary.
- B. Add an Item Retention alternate stage and define a process for retention of item.
- C. Replace the Wait step in the Item Return stage with a Change Stage step.
- D. Add a decision in the Item Return process to change the stage when a return is not necessary.
Answer: A
NEW QUESTION 18
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Owner
- B. Customer
- C. Interested individual
- D. Work queue
Answer: D
NEW QUESTION 19
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 20
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
- B. Add a parallel process for vehicle claims in the accident claim resolution stage.
- C. Add an optional process to pause the accident case until the vehicle claims are paid.
- D. Add each vehicle claim as a child case of the accident claim.
Answer: A,C
NEW QUESTION 21
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view where the customer can enter their order number
- B. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- C. A view that updates with order status and delivery date details when the customer enters the order number
- D. A view that presents the order status and delivery date details
Answer: C
NEW QUESTION 22
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Text the customer with status changes in an insurance claim.
- B. Assign a new insurance claim to a case worker to process.
- C. Phone a customer for additional information about the case.
- D. Fax a new insurance claim to the auto repair shop.
Answer: A,B
NEW QUESTION 23
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
- A. Route to a skilled member of a work group.
- B. Route to a work group based on the location.
- C. Route the request to a manager who assigns the agent.
- D. Route requests to a skilled work group.
Answer: D
NEW QUESTION 24
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make both loan request and credit check top cases.
- B. Make credit card request a child case of credit check.
- C. Make credit check a spin-off case of credit card request.
- D. Make credit check a child case of credit card request.
Answer: D
NEW QUESTION 25
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The stage
- B. The step
- C. The case type
- D. The process
Answer: D
NEW QUESTION 26
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Update User A to the same role as User B.
- B. Add the My Cases page to the User A profile.
- C. Add the My Cases page to the User A role.
- D. Update the User A account to access the same portal as User
Answer: A
NEW QUESTION 27
How do you provide users with guidance for completing a form and avoid the need for application training?
- A. Send a notification to the assigned user.
- B. Add an optional action to the case to explain the task.
- C. Add the corresponding step to an appropriate stage.
- D. Add an instruction to the assignment.
Answer: D
NEW QUESTION 28
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.
Answer:
Explanation:
NEW QUESTION 29
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Define a function for the cost center column to total the case IDs.
- B. Summarize the regional cost centers by count.
- C. Create a filter for each cost center and count the case IDs.
- D. Summarize the case ID column by count.
Answer: D
NEW QUESTION 30
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- A. Configure checkout request as a child case of hotel review.
- B. Configure both checkout request and hotel review as top-level cases.
- C. Configure hotel review as a parallel process to the checkout request.
- D. Configure hotel review as a child case of the checkout request.
Answer: C
NEW QUESTION 31
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
- A. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.
- B. Add a Send Email step to the case life cycle after the Approval step.
- C. Configure a Collect Information step with read-only information, and then route the step to the customer.
- D. Enable email notifications on the case type.
Answer: D
NEW QUESTION 32
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 33
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- C. New customer obtains troubleshooting assistance by using a call center is a journey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: C,D,E
NEW QUESTION 34
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option A
- B. Option B
- C. Option C
- D. Option D
Answer: C
NEW QUESTION 35
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Currency drop-down is populated with values from an external system of record.
- C. A Work preference picklist is populated with two values: Full time and Part time.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 36
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