[Oct-2021] PEGAPCBA84V1 Pre-Exam Practice Tests | Exam Questions and Answers for Pegasystems Certification Study Guide
Pega Certified Business Architect (PCBA) 84V1 Certification Sample Questions
Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
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NEW QUESTION 18
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
- A. Manager Approves Request
- B. Approve Employee Request
- C. Review Request
- D. Request Approval
Answer: C
NEW QUESTION 19
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
- A. Configure a parallel process for each of the required approvals.
- B. Configure a single cascading approval based on an authority matrix.
- C. Add the manager approval to an alternate stage in the case life cycle.
- D. Add an optional process to each approval in the appropriate stage.
Answer: B
NEW QUESTION 20
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add a case wide action to the case workflow.
- B. Add an alternate stage to the case life cycle.
- C. Configure the Cancel button on the user views to resolve the case.
- D. Add a stage-only action to each stage in the case workflow.
Answer: A
NEW QUESTION 21
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- C. New customer obtains troubleshooting assistance by using a call center is a journey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: C,D,E
NEW QUESTION 22
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Make the Create Date the first column in the report.
- B. Select Lowest to Highest sort type for Create Date.
- C. Select Highest to Lowest sort type for Create Date.
- D. Add a filter condition where Create Date is greater than the current date.
Answer: C
NEW QUESTION 23
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Text the customer with status changes in an insurance claim.
- B. Assign a new insurance claim to a case worker to process.
- C. Phone a customer for additional information about the case.
- D. Fax a new insurance claim to the auto repair shop.
Answer: A,B
NEW QUESTION 24
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
- B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
- C. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
- D. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
Answer: D
NEW QUESTION 25
A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption.
Select each example on the left and drag it to the appropriate design concept on the right.
Answer:
Explanation:
NEW QUESTION 26
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
- A. Add a stage with a start condition to the case workflow.
- B. Add an optional action to the case workflow.
- C. Add an assignment to the case life cycle.
- D. Add an alternate stage to the case life cycle.
Answer: A
NEW QUESTION 27
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 28
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment to a work list.
- B. Route the assignment to a work queue.
- C. Route the assignment to the admin user ID.
- D. Route the assignment separately to all members.
Answer: A
NEW QUESTION 29
In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.
Answer:
Explanation:
NEW QUESTION 30
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 31
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- B. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- C. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
- D. An accountant wants to list the largest order for the last month, for each customer account.
Answer: B,D
NEW QUESTION 32
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
- A. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
- B. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
- C. Configure the Wait step so that only one child case must resolve before the parent case can continue.
- D. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
Answer: A
NEW QUESTION 33
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
Answer: B,C
NEW QUESTION 34
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 35
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process add a custom condition to test the card type.
- B. In the Employment Information process add a card type true/false field to a user view.
- C. In the Employment Information process add an Approve/Reject step to test the card type.
- D. In the Employment Information process validate card type for continued processing.
Answer: B
NEW QUESTION 36
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- A. Configure checkout request as a child case of hotel review.
- B. Configure both checkout request and hotel review as top-level cases.
- C. Configure hotel review as a parallel process to the checkout request.
- D. Configure hotel review as a child case of the checkout request.
Answer: C
NEW QUESTION 37
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Adjust the default assignment urgency value.
- B. Apply an urgency value to the goal interval.
- C. Apply an urgency value to the deadline interval.
- D. Add an escalation action to the goal interval.
Answer: C
NEW QUESTION 38
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