Latest [Dec 23, 2021] PEGAPCBA84V1 Exam Dumps - Valid and Updated Dumps
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Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
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NEW QUESTION 14
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: D
NEW QUESTION 15
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?
- A. Work queue
- B. Customer
- C. Interested individual
- D. Owner
Answer: A
NEW QUESTION 16
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make credit check a spin-off case of credit card request.
- B. Make credit check a child case of credit card request.
- C. Make credit card request a child case of credit check.
- D. Make both loan request and credit check top cases.
Answer: B
NEW QUESTION 17
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add an optional process to pause the accident case until the vehicle claims are paid.
- B. Add a parallel process for vehicle claims in the accident claim resolution stage.
- C. Add each vehicle claim as a child case of the accident claim.
- D. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
Answer: A,D
NEW QUESTION 18
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Work preference picklist is populated with two values: Full time and Part time.
- C. A Currency drop-down is populated with values from an external system of record.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 19
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
- A. Configure the Wait step so that only one child case must resolve before the parent case can continue.
- B. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
- C. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
- D. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
Answer: C
NEW QUESTION 20
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
- A. Configure a parallel process for each of the required approvals.
- B. Configure a single cascading approval based on an authority matrix.
- C. Add an optional process to each approval in the appropriate stage.
- D. Add the manager approval to an alternate stage in the case life cycle.
Answer: B
NEW QUESTION 21
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process add a custom condition to test the card type.
- B. In the Employment Information process add an Approve/Reject step to test the card type.
- C. In the Employment Information process validate card type for continued processing.
- D. In the Employment Information process add a card type true/false field to a user view.
Answer: D
NEW QUESTION 22
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- A. Configure checkout request as a child case of hotel review.
- B. Configure hotel review as a child case of the checkout request.
- C. Configure hotel review as a parallel process to the checkout request.
- D. Configure both checkout request and hotel review as top-level cases.
Answer: C
NEW QUESTION 23
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 24
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Phone a customer for additional information about the case.
- B. Text the customer with status changes in an insurance claim.
- C. Fax a new insurance claim to the auto repair shop.
- D. Assign a new insurance claim to a case worker to process.
Answer: B,D
NEW QUESTION 25
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- A. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
- B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
- C. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
- D. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
Answer: D
NEW QUESTION 26
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The process
- B. The stage
- C. The step
- D. The case type
Answer: A
NEW QUESTION 27
Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)
- A. Will field information about the operator be stored in an external database?
- B. Do the fields about the operator need to be displayed in multiple languages?
- C. What fields does the account owner need to see to add an operator?
- D. How do the fields for the operator need to be displayed?
Answer: A
NEW QUESTION 28
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Create a filter for each cost center and count the case IDs.
- B. Define a function for the cost center column to total the case IDs.
- C. Summarize the case ID column by count.
- D. Summarize the regional cost centers by count.
Answer: C
NEW QUESTION 29
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 30
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Apply an urgency value to the deadline interval.
- B. Adjust the default assignment urgency value.
- C. Apply an urgency value to the goal interval.
- D. Add an escalation action to the goal interval.
Answer: A
NEW QUESTION 31
A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption.
Select each example on the left and drag it to the appropriate design concept on the right.
Answer:
Explanation:
NEW QUESTION 32
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Integer
- C. Picklist
- D. Decimal
Answer: A
NEW QUESTION 33
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