Practice Test for Salesforce-Certified-Administrator Certification Real 2024 Mock Exam
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NEW QUESTION # 138
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
- A. Predefined Field Values
- B. Global Value Picklists
- C. Validation Rules
- D. Dependent Picklists
Answer: C
Explanation:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back toprevious status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, thena validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
NEW QUESTION # 139
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
- A. Data Import Wizard
- B. Data Loader
- C. Manual Import
- D. Dataloader.io
Answer: A
NEW QUESTION # 140
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Lightning App Pages
- B. Utility Bar
- C. Dashboards
- D. Lightning Home Page
- E. Chatter
Answer: A,C,E
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 141
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
- A. Opportunity List View
- B. Sales Quotes
- C. Opportunity Stages
- D. Forecasting
Answer: C,D
Explanation:
Explanation
Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity. References:
https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_opptystages.htm&type=5
NEW QUESTION # 142
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A. Assignment
- B. Get Records
- C. Update Records
- D. Create Records
Answer: B
Explanation:
Explanation
Get Records is a flow element that allows you to retrieve one or more records from an object that meet certain conditions and store them in a collection variable or a record variable for use later in the flow. You can also choose which fields from those records you want to store in variables.
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_getrecords.htm&type=5
NEW QUESTION # 143
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
- A. Outbound Message
- B. Approval Process
- C. Process Builder
- D. Validation Rule
Answer: C
Explanation:
Explanation
Process Builder is a tool that can be used to automate business processes by creating record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can be used to create a flow that executes when an opportunity is closed won and creates a client welcome task and a welcome email for the primary contact. References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
NEW QUESTION # 144
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Email-to-Case
- B. Auto-Response Rules
- C. Web-to-case
- D. Assignment Rules
Answer: D
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar
NEW QUESTION # 145
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Re-assign the Case.
- B. Change the Case Priority.
- C. Re-open the Case.
- D. Send email notifications.
Answer: A,D
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.
References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 146
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?
- A. Add a contact from a campaign member detail page.
- B. Delete the lead and create a new contact and opportunity.
- C. Convert the lead from the campaign member detail page.
- D. Clone the lead and convert the cloned record to a contact.
Answer: C
Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5
NEW QUESTION # 147
Northern Trail Outfitters has a custom quick action on Accountthat creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
- A. Modify compact Case page layout to include the action.
- B. Add the Salesforce Mobile and Lightning Experience action to the page layout.
- C. Include the action in the Salesforce Mobile Navigation menu.
- D. Create a custom Lightning App with the action.
Answer: B
Explanation:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References:
https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5https://help.salesforce.com/s/articleV
NEW QUESTION # 148
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
- A. Include the warranty Expiration Date field on the mobile page layout.
- B. Use a formula as the default value of the warranty Expiration Date field.
- C. Create a formula field todisplay l year from the warranty purchased.
- D. Add a validation rule to ensure the Expiration Date field is populated.
Answer: B
Explanation:
Explanation
To capture the expiration date of warranty based oninstallation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length.
References:https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5
NEW QUESTION # 149
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?
- A. Perform periodic data job to update campaign records.
- B. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
- C. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
- D. Create a roll-up summary field on Opportunity to Campaign.
Answer: B
NEW QUESTION # 150
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Configure a validation rule
- B. Assign with an escalation rule.
- C. Create formula field.
- D. Use lead assignment rules.
Answer: D
Explanation:
Explanation
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 151
How should an administrator support this request?
- A. Run the Opportunity Stage Duration report.
- B. Use process builder to capture the daily average on each opportunity.
- C. Refresh weekly reporting snapshots for Closed Opportunities.
- D. Add Formula Fields to track Stages on each Opportunity.
Answer: A
NEW QUESTION # 152
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?
- A. Splits
- B. Queues
- C. Stages
- D. List Views
Answer: A
Explanation:
Explanation
Splits is a feature that should be used to meet this requirement. Splits allows users to assign credit to opportunity team members based on the level of effort contributed by each person toward each deal. Users can create different types of splits, such as revenue or overlay splits, and specify the percentage or amount of credit for each team member. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_splits_overview.htm&type=5
NEW QUESTION # 153
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