Salesforce Certified Slack Consultant Sample Questions:

1. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
C) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

2. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
B) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
C) Host three sessions to accommodate various time zones throughout the week of March 1st.
D) Host three sessions at various times of the week prior to the March 1st launch.

3. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
B) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
D) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.

4. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.

5. According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

A) Ad hoc
B) Quarterly
C) Monthly
D) Annually

Solutions: