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| Section | Objectives |
|---|---|
| Organizational Culture and Change | - Organizational Culture
|
| Individual Behavior in Organizations | - Perception
|
| Motivation | - Content Theories
|
| Conflict and Communication | - Conflict Management
|
| Group Behavior and Team Dynamics | - Group Structure
|
| Leadership | - Power and Influence
|
1. When might an organization's strongly-entrenched culture be a liability?
Select one.
A) When core values are shared by members of a specific department
B) When top management is guiding the cultural development
C) When the shared values of an organization are in agreement
D) When an organization's environment is undergoing rapid change
2. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer
A) Stimulation, task, and skills
B) Problem, criteria, and alternatives
C) Situation, target, and perceiver
3. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
A) A manageable level of conflict, members who are conscientious, and effective leadership
B) Group performance evaluation, absence of conflict, and members who fill role demands
C) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership
D) A climate of trust, members who fill role demands, and a large team size
4. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.
A) Devil's advocate
B) Compromising
C) Problem solving
D) Smoothing
5. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.
A) Have the group avoid competition with other groups
B) Establish more rigid role definition for group members
C) Give individual rewards rather than group rewards
D) Give group rewards rather than individual rewards
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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