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Last Updated: Sep 29, 2026
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) |
| Topic 2: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Topic 3: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 4: Competency 6: Production Planning and Scheduling | - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Master Production Schedule (MPS) |
| Topic 5: Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 6: Competency 4: Supply Chain Management | - Supply chain design and strategy - Sourcing and procurement - Inventory management - Logistics and distribution |
| Topic 7: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
WGU Operations Management (C215, VDC2) Sample Questions:
What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
- A. SCOR (Supply Chain Operations Reference)
- B. SCM (Supply Chain Metrics)
- C. RFEAU (Reliability Flexibility Expenses and Asset Utilization)
- D. SCAM (Supply Chain Accreditation Model)
Correct Answer: A 🗳️
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What would be an organization's next step after it has revised or implemented new operations?
- A. Conduct a final analysis of the existing operation one more time
- B. Revise the order of the operation before putting it into service to ensure the order of the operation
- C. Follow up to make sure the new operation resolves quality problems
- D. Reverse the order of the operation to determine that all workers know how to complete the operation
Correct Answer: C 🗳️
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How does inventory management differ for manufacturing organizations compared to service organizations?
- A. Service organizations must maintain work-in-progress types of inventory.
- B. Service organizations are concerned with managing idle time due to material and component shortages.
- C. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
- D. Manufacturing organizations must maintain tangible inventory.
Correct Answer: D 🗳️
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A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
- A. 20,000
- B. 20,500
- C. 21,667
- D. 22,167
Correct Answer: B 🗳️
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Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity is lower than design capacity.
- B. An effective capacity is a permanent measure used to achieve design capacity.
- C. An effective capacity is a temporary measure used to achieve design capacity.
- D. An effective capacity maintains a minimum output rate under normal conditions.
Correct Answer: A,B 🗳️
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