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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the first step of the control process? Choose 1 answer

A) Measuring performance
B) Comparing performance against standards
C) Setting performance standards
D) Taking corrective action

2. What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

A) Networking
B) Quality
C) Autonomy
D) Compensation

3. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

A) Intentions
B) Cognition
C) Opposition
D) Outcomes

4. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Strategic relationship
B) Tactical strategy
C) Strategic triangle
D) Liaison concept

5. The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

A) Plan to reduce turnover through nonfinancial rewards
B) Reconcile employee supply and demand
C) Implement employee conflict resolution system
D) Establish strategic goals for improvement of manufacturing performance

Solutions: