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Updated: May 28, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A) CMS version is misconfigured on the system-parameters features form.
B) CM version is not matching CMS setup.
C) CMS version is not configured an the system-parameters features farm,
D) There is no network connection to CLAN.
2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the switch release in the CMS needs to be changed to CM6.
B) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) All changes are made in the CM using the change cam proc screen
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
5. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A) /tmp/install.log
B) /var/adm/messages
C) /var/log/cms_nstall.log
D) /cms/install/canfig.sog
E) /cms/install/logdir/adminlog
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: E |
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