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Updated: May 27, 2026
No. of Questions: 64 Questions & Answers with Testing Engine
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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A) the Call Classification Analysis (CCA) timeout to be used
B) an existing contact strategy
C) the IP of the POM server
D) sufficient voice ports and POM CCA licenses
E) an existing contact attribute
2. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A) Host Address
B) Network Address (MRCP)
C) Network Address (AppSvr)
D) Network Address (VoIP)
3. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
B) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
D) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
4. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A) the ICR Core
B) the Self Service Application (SSA)
C) the ACR call Control application (CCA)
D) the ICR Pluggable Data Connector (PDC)
5. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
B) the Maximum Outbound Ports
C) the SMS and Email Connections
D) the Email Connections and the Maximum Outbound Ports
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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