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Updated: Sep 09, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam |
| Exam Number: | 3303 |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Format: | Single/Multiple Select, Multiple Choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | ASPS Avaya Proactive Contact ACIS Avaya Proactive Contact |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 75–82 |
| Exam Price: | $125–$150 USD |
| Recommended Training: | ATA00781VEN Avaya Proactive Contact 5.0 Implementation & Configuration Official Avaya Proactive Contact Documentation |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | Recommended: 1–2 years hands-on experience with Avaya Proactive Contact; no mandatory prerequisites, but ACIS-level knowledge is advised |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation & Monitoring | 20% | - Reports & Analytics
|
| Topic 2: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 3: System Architecture & Installation | 25% | - Installation & Configuration
|
| Topic 4: Maintenance & Troubleshooting | 25% | - Troubleshooting
|
Question 1
Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?
A. Agent Monthly Report
B. Agent Report
C. Job Report
D. Administrative Report
Question 2
What permissions can be assigned to a Role in Role Editor Application?
A. Read/Job control/Write
B. Read/Edit/Execute
C. Read/Write/Execute
D. Read/Manage/Write
Question 3
Which statement is accurate regarding Avaya Proactive Contact Supervisor?
A. The Hierarchy Manager tool is accessed through Editor.
B. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D. Agent Blending Administrator is accessible through Analyst.
Question 4
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
A. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
B. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
D. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
E. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
Question 5
To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)
A. Predictive Agent License
B. Basic Agent License
C. Preview Agent License
D. Common Agent License
E. Supervisor License
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B,D | Question 5 Answer: A,B |
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