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Last Updated: Sep 09, 2026
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| System Installation and Configuration | - Core system configuration and integration - Installation prerequisites and environment setup |
| Reporting and Administration | - Reporting tools and analytics - User administration and security roles |
| Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?
- A. dispatcher.cfg
- B. opmon.cfg
- C. dgswitch.cfg
- D. phonefmt.cfg
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- B. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- C. Check the account log to see if a supervisor stopped the original job manually.
- D. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
- E. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)
- A. The data pump is not running.
- B. The logger is not running.
- C. The service monitor is not running.
- D. The dccserver is not running.
- E. The HDSC system is not running.
Which Supervisor Application can be used to edit license server settings?
- A. Role Editor
- B. Health Manager
- C. Editor
- D. Monitor
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Mark duplicate records as unable to be called.
- B. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
- C. Copy missing records from the prior day's calling list to the newly downloaded calling list.
- D. Retain recall configuration data set on account on consecutive day's download.
- E. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
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