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Updated: Aug 06, 2026
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Avaya 6002-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam |
| Exam Number: | 6002-1 |
| Passing Score: | 68%–70% |
| Real Exam Qty: | 60–69 |
| Available Languages: | English, Japanese |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 90–105 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $125 USD |
| Recommended Training: | Implementing Avaya Aura Communication Manager R6.0 Avaya Aura CM Messaging Implementation |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 6002-1 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers via Avaya Learning Partner network |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Communication Manager, basic networking knowledge, and familiarity with Avaya implementation tools |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Survivable remote and duplex configurations - System Platform and WebLM licensing - Server platforms and templates - Software installation and upgrade procedures |
| CM Messaging Integration & Configuration | 20% | - Integration with Communication Manager - Mailbox and user provisioning - Voice mail features and call coverage - CM Messaging server installation |
| System Configuration & Administration | 30% | - Trunk groups, signaling, and call routing - SAT commands and system parameters - Media gateways and circuit packs - IP endpoints, DCP, and SIP devices |
| Features, Protocols & Interoperability | 15% | - Integration with Session Manager and third-party systems - SIP, H.323, and DCP protocols - Encryption and security settings - Shuffling, hairpinning, and media management |
| Maintenance, Monitoring & Troubleshooting | 10% | - Common fault isolation and resolution - Backup and restore procedures - Alarm monitoring and logging - Gateway and endpoint troubleshooting |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. Which greeting should be received when you are calling the messaging Hunt group?
A) Please leave a message after the tone
B) Your call is being answered by Audix
C) Welcome to messaging
D) Welcome to Audix
2. Which circuit pack provides an IP Server interface in an Avaya G650 Gateway?
A) TN2312BP
B) MM714
C) MM711
D) TN2342Ac
3. A technician is planning to support to upgrade an Avaya communication Manager system to release 6.0 from Release 5.2
Which two tasks must be performed during the upgrade procedure? (Choose two)
A) All G350 gateways must replaced by S8800 servers.
B) The survivable Remote servers can stay at Release 5.2
C) The S8700-series servers must be displayed by S8800 servers.
D) The survivable remote servers must be upgraded by Release 6.0
4. Which statement describes how the communication message application is enabled the first time after the installation?
A) Open the communication manager IP address using web browser. Login as craft, click installation, than communication manager messaging.
B) Communication manager messaging is enabled by default after the installation.
C) Open the communication manager IP address using web browser. Login as craft; click Administration, then server (maintenance), than click miscellaneous, than messaging software, and than click enable.
D) Connect the SAT terminal login using the craft, and then enable using the enable messaging command.
5. Which two hardware components support CM_survRemote template? (Choose two)
A) S8730 Servers with 8 GB RAM
B) S8510 Server with 8 GB RAM
C) S8800 Servers
D) S8300D Server
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: B,C |
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