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Updated: Sep 08, 2026
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Avaya 3380X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Customer Engagement Solutions Design Exam |
| Exam Number: | 3380X |
| Real Exam Qty: | 60-70 |
| Available Languages: | English |
| Exam Price: | Approx. $125 USD (varies by region) |
| Exam Format: | Scenario-Based, Drag-and-Drop, Multiple Choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACDS - Avaya Customer Engagement Solutions Design |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Avaya Registration |
| Exam Way: | Proctored onsite at Pearson VUE test centers; retired as of 2024, replaced by 3381X |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months of experience with Avaya engagement solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3380X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network & Infrastructure Requirements | 20% | - High availability design - Bandwidth and latency planning - Server and virtualization sizing |
| Topic 2: Solution Design Principles | 25% | - Scalability and reliability planning - Customer requirements analysis - Compliance and security considerations |
| Topic 3: Avaya Oceana & Elite Multichannel | 25% | - Omnichannel workflow design - Elite Multichannel configuration - Oceana solution design |
| Topic 4: Avaya Aura Contact Center | 30% | - Capacity and dimensioning - Component integration - Architecture overview |
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