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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What is a key factor of a location analysis for a service company?

A) Effective capacity
B) Relations with community
C) Proximity to customers
D) Best operation level

2. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

A) Companies can participate when it is convenient.
B) Companies enhance workers' ability to perform.
C) Companies develop new ways to generate revenue.
D) Companies are able to reduce waste.
E) Companies' workers demonstrate intrinsic values.

3. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

A) Develop an incentive system to reward workers for their efforts
B) Ensure that workers receive multifunctional training
C) Separate the cultures in the organization so there will be no conflicts
D) Require workers to use free time to do quality control charting

4. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9001
B) ISO 9000
C) ISO 9002
D) ISO 1400

5. Why is kanban significant to the "pull" system?

A) It specifies the exact quantity of a product that needs to be produced.
B) It is a process that highlights the highest-performing organization.
C) It is a process that is only for support or maintenance.
D) It requires that all work items are sized the same.

Solutions: