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Last Updated: Oct 27, 2026
No. of Questions: 186 Questions & Answers with Testing Engine
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Timed tests, performance marking, mistakes pointed out — really like the real test. The Cisco Unified Communications Contact Center Express Implementation(UCCX) APP engine at ActualTestsQuiz: 186 practice questions for the 642-165 exam in 2026.
Cisco 642-165 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Unified Communications Contact Center Express Implementation (UCCX) |
| Exam Number: | 642-165 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice Single Answer, Multiple Choice Multiple Answer, Simulation |
| Passing Score: | 825 / 1000 |
| Related Certifications: | CCNP Voice Cisco Unified Communications Specialist |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 70–74 |
| Exam Price: | USD 300 |
| Recommended Training: | Deploying and Administering Cisco Unified CCX |
| Exam Registration: | Pearson VUE Cisco Program |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at Pearson VUE centers; exam is RETIRED and no longer available for registration |
| Pre Condition: | No formal prerequisites; recommended knowledge of CUCM and basic IP telephony |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/retired.html |
Cisco 642-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features and Subsystems | 12% | - Email, chat, and outbound dialer subsystems - CTI integration and JTAPI configuration - IVR, prompt management, and recordings |
| Topic 2: Initial Configuration and Setup | 20% | - Application Administration (AppAdmin) access - Database, LDAP, and network configuration - Licensing and feature activation |
| Topic 3: Monitoring, Reporting and Troubleshooting | 8% | - Common issues and resolution - Log analysis and alarm management - Real-time and historical reporting |
| Topic 4: UCCX Architecture and Deployment | 20% | - System components and software architecture - Server deployment and virtualization requirements - Integration with CUCM and other Cisco platforms |
| Topic 5: Resource Management | 15% | - Contact Service Queues (CSQs) - Agents, teams, and skill groups - Resource assignment and selection criteria |
| Topic 6: Call Routing and Scripting | 25% | - Script creation, editing, and debugging - Application triggers and call flow logic - Cisco Unified CCX Editor usage |
Cisco Unified Communications Contact Center Express Implementation(UCCX) Exam FAQ — Worry-Free Answers
The Cisco Unified Communications Contact Center Express Implementation(UCCX) is Cisco's certification exam for Cisco Unified Communications Contact Center Express Specialist, at the Specialist level. It's demanding enough to intimidate — timed practice is the cure. Related credentials include CCNP Voice, Cisco Unified Communications Specialist.
Yes:
After any course, build confidence with the 186 practice questions for the Cisco Unified Communications Contact Center Express Implementation(UCCX) — every answer expert-verified.
Through the vendor's official registration channels:
The Cisco Unified Communications Contact Center Express Implementation(UCCX) is delivered Onsite at Pearson VUE centers; exam is RETIRED and no longer available for registration — pick the arrangement that suits you when booking.
90 minutes for 70–74 questions. The ActualTestsQuiz APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The Cisco Unified Communications Contact Center Express Implementation(UCCX) blueprint spans 6 domains — including Features and Subsystems (12%), Monitoring, Reporting and Troubleshooting (8%), Call Routing and Scripting (25%). The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
No formal prerequisites; recommended knowledge of CUCM and basic IP telephony Eligibility rules change over time, so verify the current requirements on the official page (official 642-165 exam page) before registering.
USD 300 per attempt, 825 / 1000 to pass. Retakes cost the full fee — practice whenever you want with the 186 practice questions for the 642-165 exam at ActualTestsQuiz.
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