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Salesforce MC-Con-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Marketing Cloud Next Consultant
Exam Number:MC-Con-201
Exam Duration:105 minutes
Certificate Validity Period:Maintained annually; certification requires completion of the Salesforce Certified Marketing Cloud Next Consultant maintenance requirements once a year
Real Exam Qty:60 scored questions + up to 5 unscored questions
Exam Format:Multiple-choice questions
Related Certifications:Salesforce Certified Data 360 Consultant
Salesforce Certified Platform Administrator
Salesforce Certified Agentforce Specialist
Salesforce Certified Marketing Cloud Account Engagement Specialist
Exam Price:USD 200 (plus applicable taxes)
Passing Score:72%
Available Languages:English
Sample Questions:Salesforce MC-Con-201 Sample Questions
Exam Way:Proctored exam delivered onsite at a testing center or online in a proctored environment.
Pre Condition:None. Salesforce recommends 6 to 12 months of hands-on experience implementing or administering Marketing Cloud Next in a consulting or customer-facing capacity. The related certifications listed by Salesforce are recommended but not required.
Official Syllabus URL:https://help.salesforce.com/s/articleView?id=005387657&type=1

Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Analytics & Performance Insights8%- Reporting and analytics
  • 1. Matching dashboards to reporting requirements
    • 2. Pre-built dashboards
      - Marketing data and insights
      • 1. Marketing performance insights
        • 2. Surfacing marketing data across Salesforce
          Data Modeling, Identity Resolution & Segmentation25%- CRM data ingestion and activation
          • 1. CRM objects and records
            • 2. Audience segmentation and activation
              • 3. Actionable Lists
                • 4. Content personalization using CRM data
                  - Consumption and entitlements
                  • 1. Data 360 consumption-based entitlements
                    • 2. Marketing automation consumption
                      • 3. Platform usage optimization
                        - Identity Resolution
                        • 1. Identity Resolution configuration
                          • 2. Unified customer profiles
                            • 3. Linking multiple data sources
                              - Data 360 data model
                              • 1. Data objects and Data Model Objects
                                • 2. Connecting and harmonizing customer data
                                  • 3. Customer data activation
                                    Consent13%- Consent data model
                                    • 1. Consent preference records
                                      • 2. Platform consent objects
                                        - Consent collection
                                        • 1. Consent banners on external pages
                                          • 2. Consent banners on marketing landing pages
                                            - Consent record management
                                            • 1. Managing and updating consent records
                                              • 2. Creating consent records
                                                - Consent management concepts
                                                • 1. Consent and compliance requirements
                                                  • 2. Consent in customer engagement
                                                    Campaign Design, Flow Orchestration & Content30%- Personalization
                                                    • 1. Handlebars
                                                      • 2. Content variations
                                                        • 3. Repeaters
                                                          • 4. AMPscript
                                                            • 5. Merge fields
                                                              - Landing pages
                                                              • 1. Landing page components
                                                                • 2. Landing page configuration
                                                                  - Activation templates
                                                                  • 1. Activation template configuration
                                                                    • 2. Contact point value selection
                                                                      - Flow orchestration
                                                                      • 1. Automated business processes and messaging
                                                                        • 2. Flow types
                                                                          • 3. Flow elements and logic
                                                                            • 4. Flow configuration settings
                                                                              • 5. Trigger conditions
                                                                                - Personalized messaging data
                                                                                • 1. Adding customer data to messaging content
                                                                                  • 2. Selecting appropriate data sources
                                                                                    Agentforce & AI Innovation11%- Predictive AI
                                                                                    • 1. Selecting appropriate predictive AI features
                                                                                      - Marketing agents
                                                                                      • 1. Content generation
                                                                                        • 2. Audience segmentation
                                                                                          • 3. Automated campaign creation
                                                                                            - Conversational messaging
                                                                                            • 1. Customer engagement
                                                                                              • 2. Ongoing interactions across messaging channels
                                                                                                • 3. Response handling
                                                                                                  Platform Setup & Governance13%- Marketing Cloud Next environment setup
                                                                                                  • 1. Data 360 provisioning
                                                                                                    • 2. Marketing Data Kit installation
                                                                                                      • 3. Core Org Edition requirements
                                                                                                        • 4. Permission sets
                                                                                                          - Business Units and governance
                                                                                                          • 1. Business Unit requirements
                                                                                                            • 2. Roles and Enhanced CMS Workspaces
                                                                                                              • 3. Content and user governance
                                                                                                                - Domain authentication and authorization
                                                                                                                • 1. Branded and authenticated email delivery
                                                                                                                  • 2. Self-service domain authentication
                                                                                                                    • 3. Domain authorization

                                                                                                                      Salesforce Certified Marketing Cloud Next Consultant Sample Questions:

                                                                                                                      Question 1

                                                                                                                      Northern Trail Outfitters (NTO) wants to include a list of purchased products in an order confirmation email.
                                                                                                                      The order includes the product name, image URL, and price for each item in the order.
                                                                                                                      How should NTO display all of the purchased products in the email?

                                                                                                                      A. Add a Repeater component to the email and configure the Repeater Source to use the order data.
                                                                                                                      B. Use AMPscript to retrieve the order data as a rowset and loop through the records to render each product.
                                                                                                                      C. Create variations in the email for each product and configure targeting rules based on the order data.


                                                                                                                      Question 2

                                                                                                                      Northern Trail Outfitters just wrapped up its holiday campaign, which included several "gift-finder" forms that visitors could fill out on the website. The marketing manager wants a high-level overview of how all the forms performed, and needs to be able to filter the view by date and public title.
                                                                                                                      Where should they go to find this information?

                                                                                                                      A. Landing Page Engagement dashboard
                                                                                                                      B. Campaign Performance dashboard
                                                                                                                      C. Forms Engagement dashboard


                                                                                                                      Question 3

                                                                                                                      Northern Trail Outfitters wants its sales team to review each contact's email, form, and page-view engagement directly on the contact record page.
                                                                                                                      How should the Marketing Cloud Next Consultant surface this marketing engagement data?

                                                                                                                      A. Install the analytics packages and add the Email Engagement dashboard to the contact record page.
                                                                                                                      B. Turn on the Unified Engagement History dashboard and add the component to the contact record page.
                                                                                                                      C. Enable web tracking and add the Website Engagement data model object (DMO) component to the contact record page.


                                                                                                                      Question 4

                                                                                                                      Northern Trail Outfitters wants to send a personalized one-time verification code immediately after a customer initiates a login on its website. An external web service generates the code and must pass it to Marketing Cloud Next at send time.
                                                                                                                      Which solution should the Marketing Cloud Next Consultant recommend?

                                                                                                                      A. Create an automation event-triggered flow that waits for the verification code to be ingested through streaming ingestion and uses a Send Email Message element to send the email.
                                                                                                                      B. Create an on-demand flow invoked through the REST API that includes the verification code in the API request and uses a Send Email Message element to send the email.
                                                                                                                      C. Create a Data 360-triggered flow that retrieves the verification code from a real-time Data Graph and uses a Send Email Message element to send the email.


                                                                                                                      Question 5

                                                                                                                      Northern Trail Outfitters wants to send a post-purchase follow-up message via WhatsApp. The message must include the Order Number from the purchase that triggered the send.
                                                                                                                      Which data source type should a Marketing Cloud Next Consultant configure to include the Order Number in the WhatsApp message?

                                                                                                                      A. Data Graph
                                                                                                                      B. Event
                                                                                                                      C. Salesforce Record


                                                                                                                      Solutions:

                                                                                                                      Question 1
                                                                                                                      Answer: A
                                                                                                                      Question 2
                                                                                                                      Answer: C
                                                                                                                      Question 3
                                                                                                                      Answer: B
                                                                                                                      Question 4
                                                                                                                      Answer: B
                                                                                                                      Question 5
                                                                                                                      Answer: B

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