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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow & Routing Design | 22% | - Integration with CVP and gateways - Inbound call flow design - Scripting and routing logic - Courtesy Callback and queuing |
| Topic 2: Post-Deployment & Sizing Tools | 10% | - Cisco UCCE Sizing Tool usage - Validation and documentation |
| Topic 3: UCCE Architecture & Component Design | 23% | - Deployment models: PCCE, UCCE, Hosted - Sizing and capacity planning - High availability and redundancy - Router, Logger, PG, VRU, and HDS design |
| Topic 4: Advanced Features & Special Design Considerations | 15% | - Virtualization and consolidated design - Security and network infrastructure - Mobile Agent and Remote Agent design - Outbound Option and SIP Dialer |
| Topic 5: Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CTI Manager and device integration - CUCM design considerations for UCCE |
| Topic 6: Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?
- A. The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
- B. The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
- C. The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
- D. All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
- A. 2 - Client AWs
- B. 1 - Primary Client AW, 1 - Secondary Client AW
- C. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
- D. 1 - Secondary Distributor AW, 1 - Client AW
- E. 1 - Primary Distributor AW, 1 - Client AW
- F. 2 - Secondary Distributor AWs
When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)
- A. Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
- B. Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
- C. Oversubscription of virtual CPU or memory is not supported.
- D. VMware images must boot from the SAN and store all data on the SAN.
In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?
- A. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
- B. Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
- C. Cisco Unified IP IVR must be configured for G.711 voice calls only.
- D. All agent phones must be configured as Session Initiation Protocol phones.
When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?
- A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.
- B. The caller is automatically transferred to the next agent without any indication.
- C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.
- D. The caller hears queue music and is sent to the default queue for that call type.
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