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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Operations and Service Management
|
Nokia SDM Certification - PS NSOP Sample Questions:
A certain SLA is failing on a regular basis, what actions could be done to resolve this?
- A. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
- B. Discuss with the NOC Manager, find a solution, implement solution and check status.
- C. Discuss with the technical back office and put in a solution to resolve this issue.
- D. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
Correct Answer: D 🗳️
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Which statement BEST describes the key requirements for setting up Field Operations tools and process?
- A. Ensure effective Work Force Management and contractor Mgt process and tools.
- B. Ensure effective contractor management and Spare Part Management process and tools.
- C. Ensure effective Work Force Management and Spare Part Management process and tools.
- D. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
Correct Answer: C 🗳️
In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?
- A. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
- B. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer. - C. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
- D. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
Correct Answer: A 🗳️
During the bidding phase, what type of support can be provided by Procurement Management?
- A. Prepare training plans to develop Subcontractor competence level.
- B. Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.
- C. Proactively develop the supply chain for required consumables.
- D. None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
Correct Answer: B 🗳️
When setting up the GDC team which BEST describes the key considerations?
- A. Processes to be implemented, Available OSS, Security to be implemented.
- B. Contractual Scope & SLA, Available OSS, Processes to be implemented.
- C. Available Skills, Processes to be implemented and Contractual Scope & SL
- D. Available OSS, Type of Network Elements, Processes to be implemented.
Correct Answer: B 🗳️
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