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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describes Network & Service Performance Assurance?

A) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
D) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).

2. Liquidated Damages are:

A) Deterrent damages to avoid non performance by vendor
B) Reasonable estimate of monetary loss.
C) A mutually agreed best guess of damages or loss
D) Genuine pre-estimate of damages or loss by both parties

3. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Refuse to take the employee and insist on getting an engineer with level 4.
B) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
C) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
D) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.

4. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Set-up a competent organization and ensure people are motivated.
B) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
C) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.
D) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.

5. What standard is the Network Operations OSS functions based on?

A) ITU-T.
B) ISO.
C) TAM/SID.
D) ITIL.

Solutions: