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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Facilitate a workshop on ideating and sketching with the core team members.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Conduct interviews with developers to gather insights on process approaches.

2. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) User desirability, company viability, and deployment stability
B) Distribution channels, capabilities, and potential partners
C) Business ROI, data analytics, and customer engagement

3. A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?

A) The hypothesis of the solution
B) The persona being designed for
C) The desired outcome

4. A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A) Test for desirability and refine ideas based on feasibility
B) Survey users and prioritize building their most desired features.
C) Analyze the feature feasibility and let technology drive future designs.

5. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

A) Service blueprint
B) Stakeholder interviews
C) Journey map

Solutions: