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Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the primary user session stages in OS X? What are the visual and audible cues of these items?

A) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
B) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
C) During user logout, the user's loginwindow process doesthe following: requests that all user applications quit;automatically quits any user background processes; runs any logout scripts; records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's loginwindow and launched processes.
D) Each primary stage of the user session can be indicated by the following: the loginwindow process displays the login screen; the userlaunchedprocess loads applications like the Finder after user authentication; and the user environment is active any time the user is logged into the system.

2. How is the Domain Name Service (DNS) used to facilitate network naming?

A) The Archive option in the Finder creates compressed zip archive files.
B) Keychains are used to store secrets such as resource passwords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.
C) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
D) The OS X Mavericks installer can be downloaded from the Mac App Store for free.

3. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?

A) WebDAV
B) MAPI
C) CalDAV
D) Exchange Web Services

4. What OS X application is set as the default for opening archive files?

A) You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.
B) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
C) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
D) By default on OS X, opens Archive Utility, the default application for opening zip archivefiles. Archive Utility, expands the contents of the zip archive next to the same location as the original zip archive.

5. In OS X, Disk Utility can create file archives in which format?

A) dmg
B) gzip
C) sitx
D) zip

Solutions: