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Nortel 920-177 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Administration & Scripting |
| Exam Number: | 920-177 |
| Related Certifications: | Contact Center Multimedia Rls. 7.0 Implementation Nortel Contact Center Rls. 7.0 Networking Nortel Contact Center Rls. 7.0 Sales Engineering Nortel Contact Center Manager Rls. 7.0 Install and Config |
| Available Languages: | English |
| Exam Way: | Authorized testing center (onsite) through Nortel's certification program. |
| Pre Condition: | No official prerequisite publicly specified; recommended to have experience with Nortel Contact Center Release 7.0 administration and scripting. |
| Official Syllabus URL: | https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 |
Nortel 920-177 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Administration | - System administration
|
| Topic 2: Contact Routing and Scripting | - Scripting concepts
|
| Topic 3: Maintenance and Troubleshooting | - System support
|
| Topic 4: Reporting and Monitoring | - Operational reporting
|
Preparing for 920-177 Without Wasting Money
- Reporting and Monitoring ()
- Maintenance and Troubleshooting ()
- Contact Routing and Scripting ()
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