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Nortel 922-060 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Manager Rls. 7.0 Administration |
| Exam Number: | 922-060 |
| Available Languages: | English |
| Related Certifications: | Nortel Contact Center Rls. 7.0 SCE Scripting Nortel Contact Center Rls. 7.0 Networking Nortel Contact Center Manager Rls. 7.0 Install and Config Nortel Contact Center Rls. 7.0 Administration & Scripting |
| Exam Way: | Officially delivered through authorized Nortel/Pearson VUE testing centers (historical program). |
| Pre Condition: | No official prerequisite information publicly available. Knowledge of Nortel Contact Center Manager Rls. 7.0 installation and configuration is recommended. |
| Official Syllabus URL: | https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 |
Nortel 922-060 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration Management | - Administration configuration
|
| Maintenance and Troubleshooting | - System maintenance
|
| System Administration | - Contact Center Manager architecture
|
| Queue and Routing Administration | - Contact routing
|
| Agent and Skillset Administration | - Agent management
|
| Reporting and Monitoring | - Performance management
|
922-060 Exam Facts and Modern Study Formats
- Queue and Routing Administration ()
- System Administration ()
- Agent and Skillset Administration ()
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