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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Benefits for organization, its customers, and stakeholders
B) Market share dominance
C) Increased revenue only
D) Employee satisfaction

2. Which role takes responsibility for the outcomes of service consumption?

A) Customer
B) Service provider
C) Organization
D) Sponsor

3. What is the purpose of the 'support' activity?

A) To assist users and maintain service performance
B) To discover new business opportunities
C) To build solution components
D) To design service architectures

4. Which lifecycle activity is focused on creating prototypes and specifications?

A) Support
B) Transition
C) Design
D) Deliver

5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) outcomes
B) services
C) relationships
D) organizations

Solutions: