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NEW QUESTION 135
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America,
Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its
centers worldwide.
Which approach should a consultant recommend in this scenario?
- A. Assign a global team of experienced agents and leaders to create a common design template and report
structure. - B. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and
tandardization. - C. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and
reporting. - D. Assign teams in each major contact center to design a solution unique to its needs and have an analyst
build a combined report.
Answer: A
NEW QUESTION 136
CORRECT TEXT
How is access to data controlled through reports?
Answer:
Explanation:
The
information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have "Read" permissions.
NEW QUESTION 137
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting
their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:
- A. Trending report on won versus lost opportunities
- B. Activity history report on open and closed opportunities.
- C. Percent of converted leads per sales representative.
- D. Comparison report of forecasts versus converted leads.
Answer: A,B
NEW QUESTION 138
Northern Trail Outfitters (NTO) sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?
- A. Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing
- B. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members
- C. Configure default opportunity teams for all lead sales representatives with team selling enabled
- D. Create a public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
Answer: C
NEW QUESTION 139
Universal Containers representative wants to see forecast amount by all sales representatives and by multiple
product group. What would a consultant recommend to meet these requirement? Choose 2 answers
- A. Build a forecast list view by product family groups
- B. Build a custom forecast report showing product groups
- C. Implement collaborative forecast with product family
- D. Implement collaborative forecast with quota attainment
Answer: D
NEW QUESTION 140
Northern Trail Outfitters (NTO) generates the sales proposal for each opportunity and needs to share it with the customer. All members of the sales team are able to update and comment on the proposal. It is important that customer does not see the earlier version of the proposal or the team comments. Which solution should a consultant recommend to meet this requirement?
- A. Upload the proposal in the private chatter group accessible to the sales team and invite the customer to join.
- B. Upload proposal as Chatter file on the opportunity record and share with customer using a link.
- C. Save the proposal as an attachment on the opportunity record and share with customer using with the link.
- D. Save the proposal as chatter file on opportunity record and add the customer as follower.
Answer: B
NEW QUESTION 141
A customer needs chatter a custom mobile layout, and custom branding for its mobile users. Which solution should a consultant recommend?
- A. Custom mobile
- B. chatter for mobile
- C. Mobile classis
- D. Salesforcel
Answer: D
NEW QUESTION 142
Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a consultant recommend to enforce data quality and accuracy? Choose 3 answers
- A. Map lead fields to corresponding opportunity field
- B. Create validation rule on opportunity
- C. Create an apex trigger to perform data quality check.
- D. Create lead conversion processes.
- E. Create validation rule on lead
Answer: A,D,E
NEW QUESTION 143
What are two capabilities of Data.com?
Answer:
Explanation:
1. You can save search criteria for later use
2. You can export contact and company records
NEW QUESTION 144
Sales representatives at Universal Containers log activities on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?
- A. Activities report on accounts the manager owns
- B. Activities report on accounts and contacts the manager owns
- C. Activities report on accounts, contacts, and opportunities the manager owns
- D. Activates report on accounts and opportunities the manager owns
Answer: C
NEW QUESTION 145
A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers
- A. Customizing the training curriculum for each specific region
- B. Developing only a standardized, global training curriculum for all users
- C. Communicating the training plan well in advance of training start date
- D. Employing realistic training data in the corporate standard currency
Answer: A,C
NEW QUESTION 146
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
- A. Share the account with other users through manual sharing and account teams.
- B. View, edit, and delete related contacts and opportunities owned by other users.
- C. View, edit, and delete activities owned by other users directly related to the account.
- D. Transfer ownership of related contacts and opportunities owned by other users.
Answer: A,C
NEW QUESTION 147
Universal Containers North American and European sales teams have different business requirements related to creating new of opportunities in Salesforce. As a result, each team must complete a set of geographically-specific fields relevant only to their team as well as common fields that both teams complete.
Additionally, each team should NOT be able to report on the others region-specific fields. What solution should a consultant recommend to satisfy this scenario?
- A. Build a custom object with private sharing to capture the additional fields as a separate record.
- B. Utilize Visual force to build an opportunity page that dynamically checks the users region to determine which fields to display.
- C. Create separate page layouts and record types for each of the regional sales teams.
- D. Implement field-level security to allow access to fields for the respective regional sales teams
Answer: D
NEW QUESTION 148
Why are profiles important when managing security of records? (Select all that apply)
- A. Profiles allow users Read permission only. To allow Create, Edit, or Delete permissions, an admin must
change the default setting. - B. Profiles manage data visibility based on where users are placed
- C. When custom applications are installed or created, you can manage access at the profile level. C.
Profiles define a user's permission to perform different functions within Salesforce.
Answer: B,C
NEW QUESTION 149
Cloud Kicks wants to boost importance of its sales stages and its role in the company's sales methodology.
Cloud Kicks also wants to enhance precision of its sales forecast. Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements? Choose 2 answers
- A. Assign accurate probability to each stage
- B. Map forecast probability to Opportunity probability.
- C. Map Opportunity stages forecast categories.
- D. Assign appropriate sales stages
- E. Assign forecast percentages.
- F. Map sales probability values to forecast categories.
Answer: A,C
NEW QUESTION 150
The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us"
form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce
feature should the consultant use to meet the requirement?
- A. Notify using publisher action
- B. Notify using chatter on Lead
- C. Send an email using lead escalation rule
- D. Send an email using time based workflow
Answer: D
NEW QUESTION 151
Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature. A sales representative at NTO has four opportunities for the current quarter that are detailed below: * $3,500 opportunity in the Best Case forecast category * $2,000 opportunity in the Commit forecast category * $1,000 opportunity that has been dosed/won * $1,000 opportunity that has been lost What are the sales representatives Best Case forecast for the current quarter?
- A. $2,000
- B. $6,500
- C. $5,500
- D. $3,500
Answer: B
NEW QUESTION 152
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set
of factors should be considered in selecting which articles to migrate?
- A. Original creation date and total number of article views
- B. Original creation date and average rating of articles
- C. Last modified date and frequent search terms
- D. Last modified date and number of recent article views
Answer: D
NEW QUESTION 153
Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals?
(Choose two.)
- A. Create a Chatter group to share product information with the sales team, product managers, and customers.
- B. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
- C. Use an assignment rule to notify product managers when opportunities are updated.
- D. Use Process Builder to create a chatter post.
Answer: A,D
NEW QUESTION 154
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