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Updated: Oct 05, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Available Languages: | English |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Related Certifications: | Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2025 Implementation Professional |
| Real Exam Qty: | 50 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Topic 2: Service Request Management | 25% | - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing |
| Topic 3: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 4: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment |
| Topic 5: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 6: Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Verify that Root Catalog is selected on the product groups.
- B. Verify that Eligible for Service is selected on the product item.
- C. Validate that the product item is active and published.
- D. Validate that Allow Duplicate is selected on the product item.
Correct Answer: C 🗳️
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to copy a service request.
- B. They allow a user to forward a service request.
- C. They have default values.
- D. They can be assigned to a custom action script.
- E. They can all be modified.
- F. They allow a user to escalate a service request.
Correct Answer: B,C,E,F 🗳️
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
- B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
Correct Answer: B 🗳️
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It allows edits to dashboard pages.
- B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
- D. In includes a preview option for all standard and custom object pages.
Correct Answer: C 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Product and category filtering
- B. Service request links
- C. Default communication preferences
- D. Default notification preferences
- E. Knowledge management article links
- F. Default chat channel preferences
- G. Default timezone
- H. Knowledge management language locales
Correct Answer: A,B,E,H 🗳️
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