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Updated: Aug 16, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Available Languages: | English |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Related Certifications: | Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Real Exam Qty: | 50 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Topic 2: Service Request Management | 25% | - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing |
| Topic 3: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 4: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 5: Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
| Topic 6: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
A) Verify that Root Catalog is selected on the product groups.
B) Verify that Eligible for Service is selected on the product item.
C) Validate that the product item is active and published.
D) Validate that Allow Duplicate is selected on the product item.
2. Which four statements are correct about hotkeys for Action Commands?
A) They allow a user to copy a service request.
B) They allow a user to forward a service request.
C) They have default values.
D) They can be assigned to a custom action script.
E) They can all be modified.
F) They allow a user to escalate a service request.
3. Which statement is correct when describing the process of adding assignment rules from Service Setup?
A) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
4. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A) It allows edits to dashboard pages.
B) It requires proper permissions to use the tools and additional permissions to edit the desired object.
C) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D) In includes a preview option for all standard and custom object pages.
5. Digital Customer Service application configuration settings in json.cfg include which four options?
A) Product and category filtering
B) Service request links
C) Default communication preferences
D) Default notification preferences
E) Knowledge management article links
F) Default chat channel preferences
G) Default timezone
H) Knowledge management language locales
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,E,F | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,B,E,H |
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