Get 2022 Updated Free EXIN ITILFND_V4 Exam Questions & Answer
ITILFND_V4 Dumps PDF and Test Engine Exam Questions
NEW QUESTION 16
Which process is responsible for managing all service requests from users?
- A. Event management
- B. Request fulfilment
- C. Incident management
- D. Change fulfilment
Answer: B
NEW QUESTION 17
What do customers NOT have ownership of when receiving value from services?
- A. Specific outcomes and impacts
- B. Specific risks and impacts
- C. Specific costs and outcomes
- D. Specific costs and risks
Answer: B
NEW QUESTION 18
Which practice makes new services available for use?
- A. Deployment management
- B. IT asset management
- C. Change enablement
- D. Release management
Answer: D
NEW QUESTION 19
What is the CORRECT definition of service management?
- A. A set of specialized assets for transitioning services into the live operational environment
- B. A set of specialized organizational capabilities for delivering value to customers in the form of services
- C. The capability of service providers to minimize their costs without reducing the value of the services
- D. The capability of supplier to deliver services to providers in exchange for money
Answer: B
NEW QUESTION 20
When should a change request be submitted to resolve a problem?
- A. As soon as a solution for the problem has been identified
- B. As soon as the analysis of the frequency and impact of incidents justifies the change
- C. As soon as the analysis of cost, risks and benefits justifies the change
- D. As soon as a workaround for the problem has been identified
Answer: C
NEW QUESTION 21
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
NEW QUESTION 22
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should include incident handling
- B. They should be complex and detailed
- C. They should be well-known and proven
- D. They should be brief and simple
Answer: C
NEW QUESTION 23
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas that are not being actioned immediately are removed from the CIR
- B. Improvement ideas from many sources are kept in a single CIR
- C. Improvement ideas are tested, funded and agreed
- D. Improvement ideas are documented, assessed and prioritized
Answer: D
NEW QUESTION 24
Which directly assists with the diagnosis and resolution of simple incidents?
- A. Fulfillment of service requests
- B. Creation of a temporary team
- C. Use of shift working patterns
- D. Scripts for collecting user information
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 25
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
- A. Problem management
- B. Service request management
- C. Continual improvement
- D. Incident management
Answer: C
NEW QUESTION 26
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
- A. Service provision
- B. Service consumption
- C. Service management
- D. Service offering
Answer: C
NEW QUESTION 27
What is the expected outcome from using a service value chain?
- A. Value realization
- B. The application of practices
- C. Service value streams
- D. Customer engagement
Answer: A
NEW QUESTION 28
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Keep is simple and practical
- B. Progress iteratively with feedback
- C. Start where you are
- D. Focus on value
Answer: C
NEW QUESTION 29
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should include incident handling
- B. They should be complex and detailed
- C. They should be well-known and proven
- D. They should be brief and simple
Answer: C
Explanation:
Explanation
NEW QUESTION 30
Which dimension includes the knowledge needed for the management of services?
- A. Value streams and processes
- B. Partners and suppliers
- C. Organizations and people
- D. Information and technology
Answer: D
NEW QUESTION 31
When should the effectiveness of a problem workaround be assessed?
- A. Whenever the workaround is used
- B. Whenever the problem is prioritized
- C. Whenever the problem is resolved
- D. Whenever the workaround becomes a known error
Answer: A
NEW QUESTION 32
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
- A. customers
- B. suppliers
- C. assets
- D. CIs
Answer: D
NEW QUESTION 33
Which is an example of a business related measurement?
- A. The number of passengers checked in
- B. The number of problems resolved
- C. The average resolution time for incidents
- D. The average time to response to change requests
Answer: A
NEW QUESTION 34
Which is part of service provision?
- A. The grouping of one or more services based on one or more products
- B. The management of resources needed to consume the service
- C. The joint activities performed to ensure continual value co-creation
- D. The management of resources configured to deliver the service
Answer: D
NEW QUESTION 35
......
Verified ITILFND_V4 exam dumps Q&As with Correct 120 Questions and Answers: https://www.actualtestsquiz.com/ITILFND_V4-test-torrent.html
Get New ITILFND_V4 Certification – Valid Exam Dumps Questions: https://drive.google.com/open?id=1QpXRuA9Zyw6armym7Q5Ek7CRdOBXiYx_
