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Updated: Jun 14, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
A) Optimize and automate
B) Think and work holistically
C) Start where you are
D) Focus on value
2. How does the 'incident management' practice set user expectations?
A) By automated matching of incidents to known errors
B) By using collaboration tools to communicate effectively
C) By agreeing, and communicating target resolution times
D) By assigning resources to ensure that all incidents are resolved as quickly as possible
3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
A) outcomes
B) services
C) IT assets
D) organizations
4. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
A) Service desk
B) Change control
C) Supplier management
D) Relationship management
5. Which step of the 'continual management model' defines measurable targets?
A) What is the vision?
B) Where do we want to be?
C) How do we get there?
D) Where are we now?
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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