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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 550
C) 2200
D) 1100

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

3. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Internet Explorer 11.0 32 bit
B) Firefox 66.0 32 bit
C) Microsoft Edge 64 bit
D) Google Chrome 74.0 64 bit

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The Avaya solutions and services Avaya could offer
C) The design diagram for discussion with customer
D) The salaries of the executives In the meeting

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 4
B) 2
C) 3
D) 1

Solutions: