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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?

A) Resilient
B) Simple
C) Scalable
D) Modular
E) Secure

2. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Avaya Call Reporting
B) Media Manager
C) Simplified Web Self-Administration
D) Cloud Operations Manager
E) Web RTC High Availability

3. Which of the following customer concerns are related to customer experience? (Select two.)

A) Driving efficiencies
B) Simplifying management
C) Contextual experiences
D) Customer Satisfaction
E) Bring Your Own Device (BYOD)

4. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) K165
B) J179
C) J139
D) J129
E) K155

Solutions: