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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
C) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels

2. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Everyone, except guests
B) Org Admins and Org Owners only
C) Everyone, including guests
D) Workspace Admins and Workspace Owners only

3. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Channel strategy
B) Governance
C) Discovery
D) Grid design

4. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) Users may need training on other apps to make their work more productive.
B) There may be unequal access to apps based on teams and departments.
C) There may be apps that impede the adoption of Slack.
D) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.

5. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Create a workflow where employees can engage by submitting questions.
B) Leave posting permissions open to encourage engagement.
C) Restrict posting permissions to include only the session moderators.
D) Ask employees to respond to messages with emoji reactions.
E) Encourage employees to delete answered questions to keep the channel organized.

Solutions: