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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. How can a service consumer contribute to the reduction of risk?

A) By ensuring that the service provider's resources are correctly configured
B) By providing the service in accordance with requirements
C) By fully understanding their own requirements for the service
D) By managing the detailed level of risk on behalf of the service provider

2. Which guiding principle considers the importance of customer loyalty?

A) Optimize and automate
B) Start where you are
C) Progress iteratively with feedback
D) Focus on value

3. Which of the following can be used to access service desks?

A) All of the above
B) Email
C) Text and social media messaging
D) Phone calls

4. Which guiding principle says that services and processes should NOT provide a solution for every exception?

A) Optimize and automate
B) Keep it simple and practical
C) Collaborate and promote visibility
D) Think and work holistically

5. Which is part of the definition of a customer?

A) A set of specialized organizational capabilities for enabling value
B) The role that defines the requirements for a service
C) A means of enabling value co-creation
D) The role that authorizes budget for service consumption

Solutions: