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Updated: May 31, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)
A) A system corresponds to production, test AND development environment.
B) A system corresponds to either production, test OR development environment.
C) One system can be a child to multiple installations.
D) A system is identified using a system ID.
2. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
A) Send the customer multiple possible solutions even if you have not tested them.
B) Update the customer with the same solution you sent originally until the customer understands that solution.
C) Update the customer with detailed step by step solutions using clear but short sentences.
D) Send customers short answers to avoid confusion.
3. What are key success factors in message solving? (Choose two)
A) At first, try to guess.
B) Put yourself in the customer's shoes.
C) Focus on solving the customer's issue.
D) Work without additional help.
4. How do you check for new messages for a customer in SAP Solution Manager Service Desk?
A) Call transaction CRMD_ORDER.
B) Only the support coordinator can check for new messages.
C) This is not possible until the message is assigned.
D) Call the transaction SE80.
5. You have picked a message from the queue.
What are your next steps? (Choose two)
A) Get a thorough understanding of the issue from the information given in the message.
B) Search for notes and confirmed messages.
C) Ask the customer for their usernames and passwords.
D) Try to guess what the customer might want to have.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: A,B |
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