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Updated: Jul 21, 2026
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| Certification Vendor: | Apple |
| Exam Name: | OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Passing Score: | 73% |
| Real Exam Qty: | 80-100 |
| Available Languages: | English |
| Related Certifications: | Apple Certified Technical Coordinator (ACTC) |
| Exam Price: | $149 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based |
| Recommended Training: | OS X Support Essentials 10.9 Course |
| Exam Registration: | Apple Certification Portal Pearson VUE Registration |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Computer-based testing at authorized Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended to have 6+ months of Mac OS X support experience |
| Official Syllabus URL: | https://training.apple.com/certification |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Accounts and Security | 20% | - Manage user and group accounts - FileVault and system security - Keychain and permissions |
| Topic 2: Network Configuration | 17% | - File sharing and remote access - Network protocols and troubleshooting - Configure network services |
| Topic 3: Installation and Configuration | 18% | - Set up initial configuration - Update and upgrade OS X - Install OS X Mavericks |
| Topic 4: Applications and Processes | 15% | - Application compatibility - Manage applications and processes - Launch services and frameworks |
| Topic 5: System Maintenance and Troubleshooting | 15% | - Diagnose hardware and software issues - System startup and recovery - System logs and recovery tools |
| Topic 6: File Systems and Storage | 15% | - HFS+ and Core Storage - Disk Utility and volume management - File system maintenance |
1. Which utility is on the OS X Recovery partition?
A) Console
B) Boot Camp Assistant
C) Activity Monitor
D) Firmware Password Utility
2. How does the default organization of the file system allow users to safely share local files and folders?
A) Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don'tallow access to other users. The Shared folder is also set for all users to share items.
B) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.
C) The Archive option in the Finder creates compressed zip archive files.
D) The volume formats supported as system volumes for OS X are Mac OS Extended(Journaled) and Mac OS Extended (Journaled, Encrypted).
3. What's a device driver? Which three primary types of device drivers are there?
A) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
B) A device driver is software specially designed to facilitate the communication between OS X and a peripheral. Devicedrivers can be kernel extensions, framework plug-ins, orstandalone applications.
C) A Safe Boot is initiated by holding down the Shift key during system startup
D) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
4. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)
A) What can you enable to locate a lost Mac system?
B) What's a profile? How are profiles managed?
C) What is file system metadata? What are some examples of file system metadata?
D) How can an OS X system automatically connect to a Wi-Fi network?
5. What's unique about the permissions of the /Users/Shared folder?
A) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B) You can prevent automatic updates for all users by disabling the options in App Store preferences. You can further restrict a user's ability to use the Mac App Store by
configuring Parental Controls for the user's account.
C) The Shared folder is set up to allow all users to read and write files, but only the user who owns an item can delete it from the Shared folder. This is accomplished using the sticky bit permissions setting.
D) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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