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Updated: Sep 04, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist: Avaya Voice Self-Service Implement Elective Exam |
| Exam Number: | 132-S-709.1 |
| Exam Format: | Multiple Choice, Single/Multiple Response |
| Real Exam Qty: | 100-105 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Specialist: Avaya Voice Self-Service Implement (133-S-709.2) Specialist: Avaya Voice Self-Service Design Elective (132-S-708.1) |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 125 - USD 250 (varies by region and delivery) |
| Recommended Training: | Avaya Voice Self-Service Implementation Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Exam Way: | Proctored online or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisite exams; Avaya recommends hands-on experience with Avaya Voice Self-Service products and related training |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Voice Portal & IVR Architecture | 25% | - Integration with Avaya Aura Communication Manager - System components and deployment models - VoiceXML and CCXML standards |
| Topic 2: Integration & Advanced Features | 10% | - Speech recognition and text-to-speech setup - Database and web service integration |
| Topic 3: Testing, Troubleshooting & Maintenance | 15% | - Performance tuning and monitoring - Log analysis and fault isolation - Application testing and validation |
| Topic 4: Installation & Configuration | 20% | - Network and SIP trunk configuration - Licensing and security configuration - Server installation and setup |
| Topic 5: Avaya Dialog Designer Implementation | 30% | - Media resources and prompt management - Call flow design and logic implementation - Application development and configuration |
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