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Last Updated: Jul 25, 2026
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| Section | Objectives |
|---|---|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Fundraising and Engagement | - Donor Management
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Program and Service Management | - Program Lifecycle Management
|
| Case Management and Service Delivery | - Service and Case Tracking
|
1. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
A) Assign a priority to each story.
B) Associate an epic to each story.
C) Align each story to the implementation vision.
D) Include configuration instructions on each story.
2. The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?
A) Service Participants with or without Program Engagement
B) Contacts with or without Service Participants
C) Program Engagements with or without Household Account3
D) Contacts with or without Relationships
3. A nonprofit organization uses Nonprofit Cloud and wants to ensure that members of the fundraising department cannot access the program department's Interaction Summaries. What should the organization use to accomplish this goal?
A) Permission Sets
B) Compliant Data Sharing
C) Session Security Levels
4. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)
A) Delivery Speed
B) Technical interoperability
C) Cost savings
D) Security
E) Compliance
5. A nonprofit organization needs to report outcomes for each of its programs. The organization just finished defining and creating records for each of its Outcomes in Nonprofit Cloud. The organization wants to link the Outcome objects to its Programs and Benefits to see how they are doing. What should the organization use?
A) Outcome Activity records with the Type field
B) Indicator Definition records and Indicator Result records
C) Indicator Performance Period records with the Baseline Value field
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C,D,E | Question # 5 Answer: A |
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