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Salesforce Arch-302 Exam Overview:

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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
B) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
C) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
D) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

2. A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

A) Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
B) Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
C) Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
D) Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.

3. As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

A) A multi-phased approach with functionality across all clouds delivered to production in each phase.
B) Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
C) Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
D) Reduce the overall timeline by removing most non-functional requirements around reliability and performance.

4. A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

A) Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.
B) Determine the stopper's tracking preference using the B2C Commerce Shop API.
C) Create cookies initially, then delete once the customer asks to deny.
D) Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.

5. A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
Choose 2 answers

A) Enable customer service agents to update and complete a cart transaction on behalf of the customer.
B) Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.
C) When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.
D) Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.

Solutions: