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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
B) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
C) Design the solution and hand it off to the delivery team to start to build and test it.
D) Set up DevOps processes and environments in preparation for the discovery workshops.

2. A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

A) Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
B) Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
C) B2C Commerce order management does not support complex or advanced use cases.
D) The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
E) Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.

3. Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A) Commerce Cloud Email Service
B) Service Cloud Email Service
C) Marketing Cloud Journey Event
D) Marketing Cloud Triggered Send

4. Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A) Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
B) Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
C) Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
D) Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.

5. A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.
B) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
C) Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
D) Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.

Solutions: