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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What are key components of SAP Enterprise Support offering? (Choose two)

A. Implementation Roadmap
B. Global Support Backbone
C. Mission Critical Support
D. Extended Product Support

Question 2

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A. Customers and partner need to have SAP Solution Manager clustered.
B. Customers do not require their own SAP Solution Manager installation.
C. Customers require their own installation of SAP Solution Manager.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.

Question 3

Which of the following are functions of SAP Solution Manager? (Choose two)

A. Service Marketplace
B. Service Desk
C. Solution Monitoring
D. Backup and Recovery

Question 4

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A. 1 hour
B. 8 hours
C. 4 hours
D. 2 hours

Question 5

What is contained in an SAP EarlyWatch Alert report? (Choose two)

A. Additional recommendations from support consultants
B. System configuration
C. Performance overview
D. User's login and password

Solutions: