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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It is configured exclusively via the Engagement Cloud Security Console.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It does not require matching passwords between Engagement Cloud and DCS.
D) It enables anonymous users to search the DCS knowledge base.

2. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is real time
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is required for every DCS instance

3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) a configured job to process inbound emails
B) a configured profile option to schedule the retrieval of emails
C) an inbound message filter per time schedule
D) an inbound message filter per sender

4. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

5. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign the new business object to a new component.
B) Map a Visual Builder Cloud Service business object to the object API.
C) Assign the new business object to a page.
D) Assign object access roles to an administrative user.

Solutions: