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CIPS Operations Management Sample Questions:

1. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) an organisation with low numbers of manufacturing staff
B) in high value, high volume production
C) many different items are produced in low quantities
D) where quality assurance must be carried out regularly

2. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 3?

A) flexibility
B) speed
C) cost
D) quality

3. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 5-6 years
B) between 1-2 years
C) between 2-5 years
D) Within the first year

4. Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

A) cost of repair
B) production rate
C) mean time to repair
D) output of machine

5. What is the purpose of a quality circle?

A) to resolve problems in the workplace
B) to reduce the number of defects
C) to increase turnover
D) to mitigate risks to the organisation

Solutions: