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Last Updated: Oct 25, 2026
No. of Questions: 113 Questions & Answers with Testing Engine
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| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Multiservice Switch 7000/15000/20000 Operations and Maintenance |
| Exam Number: | 920-216 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Related Certifications: | Nortel Multiservice Switch Installation and Configuration Nortel Network Management Certifications |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Real Exam Qty: | 60-70 |
| Exam Registration: | Avaya Certification & Learning (Nortel legacy programs) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based exam delivered via authorized testing centers (historically Pearson VUE for Nortel certifications) |
| Pre Condition: | Basic understanding of telecommunications networks and IP networking concepts is recommended. |
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance Procedures | - Backup and restore operations - Routine system maintenance tasks - Software upgrades and patch management |
| Topic 2: MSS Architecture and System Overview | - Hardware components and system modules - Control plane and data plane fundamentals - Multiservice Switch 7000/15000/20000 platform architecture |
| Topic 3: Performance Monitoring and Optimization | - Performance counters and metrics - Traffic engineering and optimization basics |
| Topic 4: Network Services and Protocols | - ATM and legacy transport services - Multiservice traffic handling - IP services and routing fundamentals |
| Topic 5: System Installation and Initial Configuration | - Basic configuration verification - Software loading and system boot process - Initial provisioning and setup procedures |
| Topic 6: Fault Management and Troubleshooting | - Alarm monitoring and interpretation - System diagnostics and log analysis - Fault isolation techniques |
The Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence exam contains 60-70 to complete within 90 minutes. Timed simulation in the ActualTestsQuiz Desktop Test Engine teaches that rhythm before exam day does.
Basic understanding of telecommunications networks and IP networking concepts is recommended. Since requirements change over time, confirm the latest on the official Nortel exam page before scheduling.
ActualTestsQuiz issues a full refund if you take the Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Nortel recommends these training resources for the Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence exam:
Follow the training with steady self-testing — the 113 practice questions from ActualTestsQuiz help you apply theory and fill any gaps the training leaves.
Scoring and fees are published by Nortel and may change; verify the current figures on the official site.
The official Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence outline defines 6 domains. The leading three are Network Services and Protocols, Fault Management and Troubleshooting, and Operations and Maintenance Procedures. The full list is in the topics section above, and ActualTestsQuiz's 113 practice questions cover each one.
Computer-based exam delivered via authorized testing centers (historically Pearson VUE for Nortel certifications) Register for the Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence exam through these official channels:
After booking, ActualTestsQuiz delivers your practice questions within 1 minute — preparation starts the same day.
The 920-216 exam is a Nortel certification exam validating the Nortel Multiservice Switch 7000/15000/20000 Operations and Maintanence syllabus shown above. It belongs to these credential paths: Nortel Multiservice Switch Installation and Configuration, Nortel Network Management Certifications. Candidates in 2026 prepare for it with ActualTestsQuiz's 113 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Unsure which suits you? Apply for the free demos and compare — the 113 practice questions are identical across versions, so the only question is preference. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
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