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Last Updated: Oct 22, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Exam Duration: | 120 minutes |
| Passing Score: | 700 (out of 1000) |
| Exam Format: | Multiple choice, Case studies, Multiple response, Scenario-based questions |
| Related Certifications: | Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) Microsoft Certified: Dynamics 365 Fundamentals |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Available Languages: | English, Korean, Chinese (Simplified), Japanese |
| Real Exam Qty: | Approximately 40–60 |
| Exam Price: | USD 165 (varies by region) |
| Recommended Training: | Dynamics 365 Commerce Documentation Microsoft Learn MB-340 Learning Path |
| Exam Registration: | Microsoft Certification Registration (Pearson VUE) Microsoft Credentials Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or in-person test center via Pearson VUE |
| Pre Condition: | No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-commerce-functional-consultant-associate/ |
| Section | Objectives |
|---|---|
| Configure Dynamics 365 Commerce environment | - Set up Commerce headquarters
|
| Manage products and pricing | - Pricing and discounts
|
| Manage Commerce channels | - Online channel
|
| Configure and manage POS | - POS setup
|
| Manage customer and loyalty | - Loyalty programs
|
| Monitor and troubleshoot Commerce operations | - Issue resolution
|
| Implement and manage e-commerce | - Order processing
|
Microsoft Certification Registration (Pearson VUE): register for MB-340
Microsoft Credentials Portal: register for MB-340
No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial.
Allocate study time in proportion to each topic's weight.
The MB-340 exam has Approximately 40–60 questions with a 120 minutes-minute time limit. Practicing under the same constraints on ActualTestsQuiz builds the pacing habits you will need on test day.
The PC engine installs on your computer and simulates the real exam scenario with timed tests and performance marking. The online engine runs in your browser, needs no installation, works on most devices, and is often the more stable option when you switch machines frequently.
Microsoft Learn MB-340 Learning Path: Visit official page
Dynamics 365 Commerce Documentation: Visit official page
A passing result on MB-340 requires 700 (out of 1000), and the official exam fee is USD 165 (varies by region). Knowing both numbers upfront helps you budget your study time and money realistically.
The package includes 62 practice questions for the MB-340 exam, covering the current Microsoft Dynamics 365 Commerce Functional Consultant objectives with verified answers.
We support Credit Card payment because it is built around buyer protection: if a purchase issue ever arises, the card network's dispute process protects your money. Combined with our refund policy, that keeps your Microsoft Dynamics 365 Commerce Functional Consultant purchase low-risk.
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
A company uses Dynamics 365 to manage retail stores.
You create the following workers. Both workers use Cloud POS and Modern POS applications:
You add both users to one POS permission group.
You need to configure the system to meet the requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D,E 🗳️
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Correct Answer:

1 - Create a warehouse.
2 - Create a Hold code and a Credit code.
3 - Create a call center.
4 - Enable order completion and order price control. Disable direct selling.
5 - Enable order price control. Disable aoder completion and direct selling.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-callcenter
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
A company uses Dynamics 365 Commerce for their store point of sale (POS) operations.
The system is configured with a 10 percent coupon for a single product.
Customers can request the shelf label price if it is less expensive than the system price.
Customers must receive the best price for a product.
You need to configure the system to meet the requirement.
What should you do?
Correct Answer: D 🗳️
You need to configure functionality to help sales associates who are students interpret customer behavior analysis data.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

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