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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Lync Server 2013 Architecture and Infrastructure- Integration with Active Directory and DNS
  • 1. Service location and records configuration
    • 2. Domain and forest requirements
      - Core server roles and topology design
      • 1. Front End pool architecture
        • 2. Edge server and external connectivity
          Topic 2: Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
          • 1. Connectivity and federation issues
            • 2. Call quality troubleshooting
              - Monitoring tools and logs
              • 1. Centralized Logging Service (CLS)
                • 2. Monitoring reports and dashboards
                  Topic 3: Client and User Experience Management- User provisioning and policies
                  • 1. User enablement in Lync
                    • 2. Conferencing policies
                      - Client deployment and configuration
                      • 1. Lync client policies
                        • 2. Mobile and remote access configuration
                          Topic 4: Voice and Enterprise Communication Services- Enterprise Voice configuration
                          • 1. Dial plans and normalization rules
                            • 2. PSTN connectivity
                              - Telephony integration
                              • 1. Gateway configuration and routing
                                • 2. SIP trunking

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  DRAG DROP You administer Microsoft Lync Server 2013 servers in your customer's company network. All network computers are members of an Active Directory Domain Services (AD DS) domain that is operating in Windows Server 2008 domain functional mode. Client computers have various versions of Office Communicator R2 and the Lync client installed. You enable Lync Server 2013 enhanced presence privacy mode. Several users inform you that their presence and contact information is available to users who have not been authorized to view it. You need to prevent non-authorized users from accessing the personal information of other users. You also need to continue providing Lync access to all users. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Answer:


                                  Explanation:
                                  Box 1: Upgrade Office Communicator to Lync Client
                                  Box 2: Define a new client version policy that prevents Office Communicator from
                                  signing in.
                                  Box 3: Instruct users to sign in to Lync client and restore privacy settings.
                                  Note:
                                  *Lync 2013 and Lync 2010 privacy settings are not honored by previous versions (Microsoft Office Communicator
                                  2007 R2 or Microsoft
                                  Office Communicator 2007). If previous versions of Office Communicator are allowed to sign in, a Lync 2013 user's status, contact information, or picture could be viewed by someone who has not been authorized to view it. Additionally, a Lync 2013 user's privacy settings are reset if he or she later signs in with previous version of Communicator. For these reasons, in a migration scenario, before you enable enhanced presence privacy mode:
                                  *(Box 1) Ensure that every user has Lync 2013 installed.
                                  *(Box 2) Define a client version policy rule to prevent previous versions of Communicator from signing in.
                                  *With enhanced presence privacy mode, users can restrict their presence information so that it is visible only to the contacts listed in their Lync 2013 Contacts list.
                                  Reference:
                                  Configuring Enhanced Presence Privacy Mode

                                  Question #2

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet.
                                  Users are able to share screens remotely during conference calls. However, when they attempt to upload a Microsoft PowerPoint presentation, the sharing attempt fails with an error. You need to ensure that users are able to share PowerPoint presentations during Lync conference calls. What should you do?

                                  • A. Install and configure the Office Web Apps Server Components on the Lync Pool Server.
                                  • B. Install and configure an Office Web Apps Server in Lync Topology.
                                  • C. Install and configure the PowerPoint 2013 Viewer on the Lync presenter workstations.
                                  • D. Install and configure Silverlight on the user workstations.
                                  Answer: B
                                  Question #3

                                  You support a customer whose Microsoft Lync Server 2013 Enterprise environment that is configured with Enterprise Voice and Dial-in Conferencing. You remove the server that is hosting the File Store by using the Lync Topology Builder.
                                  You add and define a new file server and publish the topology. Conference attendees report that they no longer hear their names played when they join or leave a conference. You need to ensure that conference attendees hear their names played when they join or leave a conference. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Run the Set-CsDialinConferencingConfiguration cmdlet.
                                  • B. Restart the Conferencing Attendant application.
                                  • C. Restart the Conferencing Announcement application.
                                  • D. Run the Test-CsDialInConferencing cmdlet.
                                  Answer: B,C

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                                  Question #4

                                  You support a Microsoft Lync Server 2013 environment.
                                  The network includes:
                                  -An Enterprise Edition Front End Pool with two Front End Servers,
                                  -A mediation server that is collocated on the Front End Server, and
                                  -A media gateway with 4 Tl trunks for public switched telephone network (PSTN) connectivity.
                                  Users report intermittent outbound PSTN call failures. There are no issues with inbound PSTN
                                  calls. You view the event log information as shown in the exhibit. (Click the Exhibit button.)

                                  You need to find out why outbound calls are failing.
                                  Which two event IDs should you investigate? (Each correct answer presents a complete solution. Choose two.)

                                  • A. 46009
                                  • B. 44009
                                  • C. 46026
                                  • D. 46027
                                  Answer: A,D

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                                  Question #5

                                  DRAG DROP You deploy a Microsoft Lync Server 2013 Enterprise pool named Lync2013.contoso.local.
                                  The pool is configured with
                                  the Session Initiation Protocol (SIP) domain litware.com. The environment includes the following:
                                  -a Front End Server named Lync2013FE1
                                  -a Back End Server named Lync2013BE
                                  -an Edge Server named Lync2013Edge that is a member of Edge pool Edgepool.contoso.local
                                  Your Lync 2013 topology supports the following access, meeting, administration, and external web service URLs:
                                  -https://Dialin.litware.com
                                  -https://Meet.litware.com
                                  -https://Admin.contoso.local
                                  -https://external.litware.com
                                  You want to support external Lync Web App clients.
                                  You plan to publish Lync 2013 HTTP Web services through a reverse proxy. You need to issue a certificate to publish Lync 2013 Web services through a reverse proxy firewall. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Answer:


                                  Explanation:
                                  Box 1:

                                  Box 2: Create a publishing rule on the reverse proxy firewall to forward requests to the Front End Server.
                                  Box 3: Install the certificate on reverse proxy firewall.
                                  Note:
                                  *Incorrect: No mobile devices or autodiscovery needed in this scenario.
                                  *(step 1) You need to install the root certification authority (CA) certificate on the server running Microsoft Forefront Threat Management Gateway 2010 for the CA
                                  infrastructure that issued the server certificates to the internal servers running Microsoft Lync Server 2013. You also must install a public web server certificate on your reverse proxy server. This certificate's subject alternative names should contain the published external fully qualified domain names (FQDNs) of each pool that is home to users enabled for remote access, and the external FQDNs of all Directors or Director pools that will be used within that Edge infrastructure. The subject alternative name must also contain the meeting simple URL, the dial-in simple URL, and, if you are deploying mobile applications and plan to use automatic discovery, the external Autodiscover Service URL as shown in the following table. *(step 2) If your internal deployment consists of more than one Standard Edition server or Front End pool, you must configure
                                  web publishing rules for each external web farm FQDN and you will either need a certificate and web listener for each, or you must obtain a certificate whose subject alternative name contains the names used by all of the pools, assign it to a web listener, and share it among multiple web publishing rules. *(step 3 ) You create a certificate request on the reverse proxy. You create a request on another computer, but you must export the signed certificate with the private key and import it onto the reverse proxy once you have received it from the public certification authority.
                                  Reference:
                                  Request and Configure a Certificate for Your Reverse HTTP Proxy

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