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IBM C2010-024 Practice Q&A's

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IBM C2010-024 Exam Overview:

Certification Vendor:IBM
Exam Name:IBM Tivoli Level 2 Support Tools and Processes
Exam Number:C2010-024
Exam Duration:75 minutes
Exam Format:Multiple Choice
Certificate Validity Period:No official expiration listed
Exam Price:Approx. $200 USD
Real Exam Qty:50
Passing Score:65%
Available Languages:English
Recommended Training:IBM Support Process Documentation
IBM Tivoli Support Fundamentals
Exam Registration:IBM Certification Portal
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or at authorized Pearson VUE testing centers
Pre Condition:Basic knowledge of IBM Tivoli products; prior support experience recommended
Official Syllabus URL:https://www.ibm.com/certify/exams/C2010-024

IBM C2010-024 Exam Syllabus Topics:

SectionWeightObjectives
IBM Support Tools25%- Xtreme Leverage
- RETAIN and CCWin
- ISST Workbench
- CESARE reporting tool
Support Processes & Guidelines20%- IBM support lifecycle policies
- Customer communication standards
- Level 2 support responsibilities
- Product taxonomy and component mapping
Problem Analysis & Documentation25%- Symptom/Keyword coding
- Searching Technotes, Redbooks, and APARs
- APAR creation and management
- Log and diagnostic file review
PMR Management & Workflow30%- Severity level assignment
- Creating and updating PMRs
- Transferring and escalating PMRs
- Component ID (CompID) usage

C2010-024 Exam Essentials and Our Service System

Currently, the C2010-024 exam's passing score is 65% and the registration fee is Approx. $200 USD. Both are IBM's figures and subject to revision — verify them on the official site before you schedule.

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The IBM Tivoli Level 2 Support Tools and Processes blueprint covers these core domains:

  • IBM Support Tools (25%)
  • Support Processes & Guidelines (20%)
  • PMR Management & Workflow (30%)

Further domains complete the official outline; the bank addresses every one.

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IBM states the following prerequisites for the IBM Tivoli Level 2 Support Tools and Processes: Basic knowledge of IBM Tivoli products; prior support experience recommended.

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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question #1

What is VMWare?

  • A. A Company which is a competitor to IBM and is building mainframes.
  • B. Virtualizationsoftware that allows an engineer to create multiple virtual machines on the same hardware.
  • C. A new education platform in Learning@IBM.
  • D. A Product set, which has been acquired by IBM and is supported by IBM Support.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

The client has been contacted. How is this contact recorded in CCWin or RETAIN while dispatched to the PMR?

  • A. CCWin - click the Stop Assist option in the PMR "Actions" menu; RETAIN - issue the ST command.
  • B. CCWin - click the Stop Time button on the Problem Management Window; RETAIN issue the CM command
  • C. CCWin - click the Dispatch button on the PMR Notebook; RETAIN - issue the CD command.
  • D. CCWin - click the Contact button on the PMR Notebook; RETAIN - issue the CT command.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?

  • A. Fl 1654
  • B. Fl 1529
  • C. Fl 1683
  • D. Fl 1586
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

What are the three required keywords to be entered into a PMR during a Final PMR update by a BackEnd engineer?

  • A. Action Taken:
  • B. Resolution:
  • C. Customer Rep:
  • D. Action Plan:
  • E. Problem:
  • F. Overview:
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #5

A PMR has been opened. The client prefers contact using e-mail.
Where does the FrontEnd engineer report thisinformation in the PMR?

  • A. in the Keyword 1 field KW1
  • B. in the Keyword 2 field KW2
  • C. in the OneTeam format alter
  • D. in the scratch pad
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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