Pass Exam Questions Efficiently With PC-CIC-Core Questions (2023)
PC-CIC-Core Questions - Truly Beneficial For Your Genesys Exam
Genesys PC-CIC-Core: PureConnect: CIC Core Certification exam is an essential certification for professionals looking to advance their careers in the contact center industry. PureConnect: CIC Core Certification certification is recognized globally and is highly valued by employers. PureConnect: CIC Core Certification certification demonstrates that the professional has the necessary knowledge and skills to manage a contact center effectively. It is an excellent way to distinguish oneself from others in the industry and increase one's job prospects.
Genesys PC-CIC-Core Certification Exam is a comprehensive certification program that provides participants with an in-depth understanding of the various components of Genesys PureConnect. PC-CIC-Core exam is designed to cover a wide range of topics, including call routing, chat and email handling, voice messaging, and reporting. Participants will also learn about the different tools and techniques used for managing Genesys PureConnect, including the Genesys Administrator and Configuration Manager.
NEW QUESTION # 15
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. Directory control toolbar
- B. Menu bar
- C. Call control toolbar
- D. My Status field
Answer: C
NEW QUESTION # 16
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- B. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- C. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- D. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
Answer: D
NEW QUESTION # 17
What queue type requires handler customization to configure and finalize ACD processing?
- A. Custom
- B. Functional Workgroup
- C. Logical Workgroup
- D. Group Ring
Answer: A
NEW QUESTION # 18
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
- A. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
- B. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
- C. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
- D. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
Answer: C
NEW QUESTION # 19
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue parameters
- B. Queue menu
- C. Queue repeat
- D. Queue audio
Answer: D
NEW QUESTION # 20
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
- A. The system will use the default client configuration for the supervisors.
- B. The supervisors will not be assigned any client configuration template if they invent more than one.
- C. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
- D. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
Answer: C
NEW QUESTION # 21
Why are user objects necessary in an Interaction Center system? (Choose three.)
- A. Interaction Center user objects provide access to network resources.
- B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
- C. Interaction Center user objects can automatically expire after a set period of time for temporary employees
- D. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
- E. Interaction Center user objects can provide security settings.
Answer: B,D,E
NEW QUESTION # 22
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
- A. There is no way to update the firmware on IP phones.
- B. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
- C. Continue to update the phones manually. This is the most efficient process for completing this task.
- D. Use the Stations Assistant to update the firmware on the phones.
Answer: D
NEW QUESTION # 23
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. IC Business Manager
- B. Interaction Administrator
- C. Event Viewer
- D. System Manager
Answer: A
NEW QUESTION # 24
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Managed IP Phones Assistant in the Managed IP Phones container
- B. The Station Assistant in the Stations container
- C. The Managed IP Phones Assistant in the Stations container
- D. The Stations Assistant in the Managed IP Phones container
Answer: C
NEW QUESTION # 25
Under what circumstances is it useful to create a Client Button?
- A. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
- B. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
- C. You want your customers to be able to phone you by pressing a custom button on a web page.
- D. When you have created a unique interface using an API and want to add a custom Pickup button to it.
Answer: A
NEW QUESTION # 26
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
- A. Make sure that there is a password policy for all network accounts that follows the company policy.
- B. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.
- C. Send an email outlining the company policy, directing users to follow the policy.
- D. Select the "secure passwords" option from the Access Control menu.
Answer: A
NEW QUESTION # 27
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. Interaction Processor
- B. Server
- C. Sites
- D. System
- E. People
Answer: B,D,E
NEW QUESTION # 28
What port should be configured for managed IP phone registration when using DHCP option 160?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 29
You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.
What two options are available to disposition the request? (Choose two.)
- A. Forward the request to another supervisor or agent.
- B. Ignore the request.
- C. Response to the request to chat with the agent.
- D. You must call or walk over to the agent to provide assistance.
Answer: B,C
NEW QUESTION # 30
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. Date
- B. ANI
- C. Line
- D. DNIS
- E. Priority
- F. Time
Answer: B,C,D
NEW QUESTION # 31
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Long Distance
- B. Intercom, Emergency, and Local
- C. Intercom, Emergency, Local, Long Distance, and International
- D. Intercom, Emergency, Local, and Long Distance
Answer: D
NEW QUESTION # 32
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