[May-2024] Check your preparation for Salesforce ADX-271 On-Demand Exam
Practice Exam ADX-271 Realistic Dumps Verified Questions
NEW QUESTION # 90
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
- A. Select the Community from the global header as an internal user.
- B. Select a Customer user record and select the Login option.
- C. Log in as a customer to the Community with a Test customer login.
- D. Choose Login to the Community as a User from the contact record in Salesforce.
- E. Preview the Community as a specific Community user in the preview mode of the Community builder.
Answer: A,C,D
NEW QUESTION # 91
Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:
- A. Add the US customer public group to the Community as members of the Community
- B. Add US users to the community sharing set
- C. Add each US customer as a Community member from the contact record
- D. Add only US customer profiles as Community members
Answer: D
NEW QUESTION # 92
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Publish the community, which will send out the welcome emails.
- B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
- C. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- D. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
Answer: D
NEW QUESTION # 93
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Service Channel and Chatter
- B. Chat Agent Guided Setup Flow and Service Console
- C. Experience Builder and Chatter
- D. Service Console and Service Channel
Answer: B
NEW QUESTION # 94
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- C. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
Answer: B
Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
NEW QUESTION # 95
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Experience Cloud cannot be used for employee apps.
- B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- C. Chatter posts related to a record will be available in the employee app as well as the main org.
- D. Employee apps are only available in Unlimited Edition.
Answer: B,C
Explanation:
Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, such as:
Not all Chatter posts inside Chatter groups within the employee app will be available in the main org. Only posts in public groups or groups that are shared with the main org will be visible in both places.
Chatter posts related to a record will be available in the employee app as well as the main org. However, users need to have access to the record in both places to see the posts.
NEW QUESTION # 96
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Select a permission pot for a given experience
- B. Edit the applicable user profile
- C. Create a permission Set
- D. Select the profile for a given experience
Answer: A,C
NEW QUESTION # 97
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?
- A. Customer Community
- B. Partner Community Plus
- C. Customer Community Plus
- D. External Apps
Answer: D
NEW QUESTION # 98
When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
- A. Add the Global Header permission set to all Community users.
- B. Create a Knowledge article and make it visible to the appropriate channel.
- C. Edit the Partner Community profile so that the Knowledge tab is visible.
- D. Update the Admin profile so that the Knowledge tab is visible.
Answer: B
NEW QUESTION # 99
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Allow guest users to tag displayed articles with relevant topics on a public page.
- B. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
- C. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- D. Manually add one or more topics to each article within Workspaces.
Answer: C,D
Explanation:
Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.
NEW QUESTION # 100
Northern Trail Outfitters (NTO) offers a new product that is different in North Americ a. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
- A. None
- B. Personal
- C. Visible
- D. Audience
- E. Default
Answer: A,D,E
NEW QUESTION # 101
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
- A. Audience Targeting
- B. Sharing Rules
- C. Branding Sets
- D. Permission Sets
Answer: D
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 102
What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.
- A. Create a Sharing Set on the Case object.
- B. Set up Delegated Admin access for customer users.
- C. Select the Community User Visibility checkbox.
- D. Enable Super User access for customer users.
Answer: C,D
NEW QUESTION # 103
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Enable Chatter Questions to encourage peer-to-self-service
- B. Create an FAQ Knowledge article.
- C. Create an FAQ rich text component on the Home page.
- D. Deploy a chatbox to address common questions.
- E. Create a public ''announcement only' group for moderators to address common questions.
Answer: A,B,D
NEW QUESTION # 104
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
- B. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
- C. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
- D. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
Answer: A
Explanation:
To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled. This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user records or profiles.
NEW QUESTION # 105
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