[Jan-2022 Newly Released] CIS-ITSM Dumps for ServiceNow Certification Certified
Updated Verified CIS-ITSM dumps Q&As - 100% Pass
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Number of Questions: 65 Questions
Duration: 90 minutes
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Knowledge Management Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Knowledge Management Implementation (On-demand)
- Service Portal Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- Major Incident Management (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
NEW QUESTION 220
The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.
- A. Template [sys_template]
- B. Record Producer [sc_cat_item_producer]
- C. Change Request [change_request]
- D. Task [task]
Answer: B
NEW QUESTION 221
Which of the following CANNOT be performed by catalog_editor role?
- A. Update Catalog Definition
- B. Maintain Catalog Item
- C. Update Catalog.manager
- D. Maintain Categories
Answer: C
Explanation:
Explanation
Update Catalog.manager can be done by a user with role catalog_manager.
NEW QUESTION 222
On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
- A. State changes from Resolved to On Hold
- B. Submission of an incident by the same Caller with an identical short description
- C. Assignment group changes from Service Desk to Software Group
- D. Update to an associated problem record
Answer: A
NEW QUESTION 223
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Use system.assert() in testSetup to verify the values are being returned.
- B. Call the Apex class method from a testMethod instead of the testSetup method.
- C. Verify the user has permissions passing a user into System.runAs().
- D. Add @testVisible to the method in the class the developer is testing.
Answer: B
Explanation:
Explanation
NEW QUESTION 224
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won.
The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)
- A. Email log
- B. Debug log
- C. Workflow monitor
- D. System audit trail
Answer: A,B
NEW QUESTION 225
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the logic in the script include "Accept Problem Risk".
- B. Change the value of problem property "problem.acceptrisk.move_to_closed".
- C. Modify the state mapping records in the Problem State Mapping table.
- D. Modify the logic in the UI Action "Accept Risk".
Answer: B
Explanation:
Explanation
NEW QUESTION 226
Which of the following roles can delete cart layout?
- A. None of the listed answers
- B. catalog_manager
- C. catalog_admin
- D. catalog_editor
Answer: A
Explanation:
Explanation
Nobody can delete cart layout.
NEW QUESTION 227
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Import from Microsoft Word
- B. Article versioning
- C. Subscribing to articles
- D. Integration with social networking platforms
Answer: D
Explanation:
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION 228
You can create a standard change from an incident by clicking on the "Create Standard Change" UI Action in an incident form.
- A. True
- B. False
Answer: A
NEW QUESTION 229
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?
- A. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
- B. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
- C. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.
- D. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
Answer: A
NEW QUESTION 230
Which table is used to store Q&A data for knowledge articles?
- A. kb_social_qa
- B. kb_social_qa_question
- C. kb_social
- D. kb_qa
Answer: B
NEW QUESTION 231
Catalog item can appear only in one category.
- A. True
- B. False
Answer: B
Explanation:
Explanation
A catalog item can be associated with more than one category.
NEW QUESTION 232
A user with role catalog_admin can manage user criteria.
- A. True
- B. False
Answer: A
Explanation:
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.
NEW QUESTION 233
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
- A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- B. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
- C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
Answer: C
NEW QUESTION 234
What is the relationship between User table and Location table?
- A. Many-to-many
- B. One-to-one
- C. One-to-many (one location can be assigned to many users)
- D. One-to-many (one user can have many locations)
Answer: C
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION 235
Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.
- A. Related List
- B. CI Attribute
- C. Relationship Type
- D. CI Dependency
Answer: D
NEW QUESTION 236
In incident management, which of the following states are considered active?
- A. New, In Progress, Resolved
- B. New, In Progress, On Hold, Resolved
- C. New, In Progress, On Hold
- D. New, In Progress, On Hold, Resolved, Closed, Canceled
Answer: B
NEW QUESTION 237
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. Review
- B. Authorize
- C. Implement
- D. Assess
- E. PIR
Answer: A,B,C
NEW QUESTION 238
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?
- A. Add system.debug() statements to the code and use the Developer Console logs to trace the code.
- B. Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
- C. Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.
- D. Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
Answer: A
NEW QUESTION 239
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